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Send RequestIf you do not see the specialty you are looking for, please call us at: 617-355-6000.International visitors should call International Health Services at +1-617-355-5209.
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This department is currently not accepting appointment requests online. Please call us at: 617-355-6000. International +1-617-355-6000.

This department is currently not accepting appointment requests online. Please call us at: 617-355-6000. International +1-617-355-6000.

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MyPatients Portal

Frequently Asked Questions

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Getting Started

How do I register for a MyPatients account?

To register for a MyPatients account, complete an online registration form at:

https://mypatients.childrenshospital.org/register

You will be asked to send the following documents to MyPatients Provisioning (fax # 617-730-4844) from your practice fax machine:

  • Signed Certification & Agreement, printed on your practice letterhead
  • Copy of your U.S. Driver’s License or Passport
  • Sponsorship Agreement, printed on your practice letterhead (if requesting Sponsorship Privileges)

I’ve registered. How do I get started?

When your request for a MyPatients account has been approved, you will receive an email with instructions for choosing your password and secure questions. Once you have completed account setup, visit https://mypatients.childrenshospital.org to log in.


What are the system requirements for using MyPatients?

To use MyPatients, you will need:

  • Access to an Internet-enabled computer
  • An email address that you check regularly
  • Internet Explorer 7.0 or higher (PC), Firefox 3.5 or higher (PC or Mac) or Safari 4.0 or higher (PC or Mac)

Sponsored Access

How do I register for MyPatients sponsored access?

Follow the registration instructions on the MyPatients Sponsored Access page.


I work in a primary care practice and would like to receive a Sponsored User account. What should I do?

Sponsored User accounts must be created by an approved Sponsor in your practice. Any Sponsor in your practice can create a Sponsored User account for you.


Health Records

What information can I view using MyPatients?

Using MyPatients, you can access important information about your patients, such as inpatient admissions, discharges, specialty visits, notes, medications, and lab results. A new version released in September 2013 also allows you to access microbiology and culture results, pending labs, in-progress notes, information on deceased patients and inpatient discharge dates.


Which patients’ records will I have access to?

You will be able to view a patient's record if you or another provider in your practice is listed as the patient's PCP in the Boston Children's record.


Can I update the information in my patient’s online health record?

No, you cannot update or delete existing data in our system.


Privacy and Security

How secure is MyPatients?

Access to MyPatients occurs over a secure, encrypted connection that utilizes industry standard security, encryption and database technology. Access to your MyPatients account is protected through the use of user controlled account credentials.


What is your Privacy Policy?

For a detailed explanation of our policies and procedures, see https://mypatients.childrenshospital.org/provider-portal-patient-viewer/help/policy.pdf.


Troubleshooting

I forgot my password. What should I do?

Go to the MyPatients login page. Click "Reset a forgotten or expired password" and enter your email address. You will receive an email with a single-use pass code and instructions for changing your password.


How do I change my secure questions/answers?

Log in to MyPatients. In the top right corner, click "Edit Account." At the bottom of the page, click "Reset My Security Questions/Answers." You will receive an email with a single-use pass code and instructions for changing your secure questions. You will receive an email with a single-use pass code and instructions for changing your secure questions.


My single-use pass code has expired.

If your single-use pass code has expired, repeat the instructions for resetting your password or security questions/answers (above). You will receive an email with a new pass code and instructions.

If you are having trouble with resetting your password or security questions, please email: mypatients@childrens.harvard.edu


Why am I receiving a system error message?

Please contact the MyPatients Support Team by emailing mypatients@childrens.harvard.edu. Be sure to include your name and a description of the problem.


Why am I unable to view my patient’s record?

Please contact the MyPatients Support Team by emailing mypatients@childrens.harvard.edu. Be sure to include your name and a description of the problem.


I am the PCP for a patient who has been seen at Boston Children's but a search for that patient's record returns the message "You are not authorized to view this record." What does this mean?

You can only view a patient’s record if you or another provider from your practice is listed as the patient’s PCP in the Boston Children’s Hospital record. If you suspect that your patient’s PCP is listed incorrectly in our records, please ask your patient to update their information by contacting our Patient Care Business Office at 617-355-7086. Your patient’s insurance and demographic information is verified at every visit.


Contact

Who can I contact if I need help using MyPatients?

To contact the MyPatients support team, email mypatients@childrens.harvard.edu. Be sure to include your name and a description of the problem.


Who can I contact with a patient care question?

For each patient encounter, contact information is listed for patient care providers including attending physicians, specialists and/or other appropriate personnel. Please note that communication should be sent through a secure channel if protected health information (PHI) is included.

For help with any other questions, contact the MyPatients support team at mypatients@childrens.harvard.edu.

The future of pediatrics will be forged by thinking differently, breaking paradigms and joining together in a shared vision of tackling the toughest challenges before us.”
- Sandra L. Fenwick, President and CEO

Boston Children's Hospital 300 Longwood Avenue, Boston, MA 02115 617-355-6000 | 800-355-7944

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