Volunteer Services

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Volunteer Services

We are fortunate that there are so many individuals interested in volunteering at Boston Children's. We presently have a diverse, trained group of more than 1,387 individuals who selflessly devote thousands of hours each year to support the hospital staff and our patients and families.  Whether playing with children during waiting times, helping families find their way in the halls or answering phones, the volunteers at Children's make a difference providing a special human connection that often eases the stress for patients and families going through difficult times.

Thank you for your interest in joining Boston Children's Volunteer Services!
The application process for a May or June 2016 start is closed for both the General Volunteer Program and the Summer Teen Program.  Please check back periodically as we will post open assignments as they become available.  Visit the Special Assignments page where you will find current opportunities.



Overview of Volunteer Roles:

Volunteers at Boston Children's Hospital perform a wide array of duties throughout the organization.
Here is a brief description of the two main roles which are open to volunteer applicants.

  • Inpatient/Clinic Volunteers - Interact with patients, siblings, and families at the bedside, in the playroom or waiting room area, to provide opportunities for developmentally appropriate play and socialization which may include holding infants/toddlers, engaging in art, reading , and taking part in structured activities with patients.  Additionally, the volunteer would assist their supervisor with any other needs, such as unit programming, preparing materials for special events and helping organize and maintain a safe, clean environment while assisting with toy washing.
  • Customer Service Volunteers - Create welcoming atmosphere at main entrance of hospital and provide way finding assistance to all patients, families and guests.  Assist patients and families at time of discharge from the hospital.  Additionally, customer service volunteers engage with patients and siblings through play-based activities in The Hale Family Center for Families.

Volunteers are allowed to play with children or to complete non-medical tasks.  Volunteers must be mindful of patient privacy and confidentiality is respected at all times-individual illnesses are not discussed.

Following is a list of requirements for both the General Volunteer Program and the Summer Teen Program for future reference.

General Volunteer Program

Minimum Commitment:
Four hours per week for one calendar year

18 Years or Older
Must be able to volunteer during standard business hours - Monday through Friday 8:30 a.m. to 5:00 p.m.
Limited Evening or Weekend shifts available.

Summer Teen Program

Individuals between 16 and 18 years old can apply to join our Summer Teen Program. Teen volunteers will conduct a dual volunteer role - joining our Customer Service and Outpatient Clinic Waiting Room Teams. 

Minimum Commitment:
Eight hours per week for eight weeks between June and August for two consecutive summers.

16 to 18 Years Old
Must be able to volunteer during standard business hours - Monday through Friday 8:30 a.m. to 5:00 p.m.
No evenings or weekends.

Important Notice to All Applicants:
You will not be able to volunteer unless you attend one of our mandatory Training Days.
You will not be able to change your volunteer placement for at least 90 Days after your start date.

Once You are Accepted, the following steps are mandatory:
Complete Massachusetts and federal criminal background check if over 18 years of age or older.
View Online Orientation Presentations.
Attend a 3.5 hour training session.
Complete health screening at Occupational Health. You will be asked to provide documentation for the following health needs.

  • Rubeola/Measles
  • Rubella/German Measles
  • Mumps
  • Varicella/Chicken Pox
  • Tuberculosis Screening
  • Flu Vaccine (if volunteering between December and April)

Parental/Guardian permission is required for volunteers under 18 years of age.

The future of pediatrics will be forged by thinking differently, breaking paradigms and joining together in a shared vision of tackling the toughest challenges before us.”
- Sandra L. Fenwick, President and CEO

Boston Children's Hospital 300 Longwood Avenue, Boston, MA 02115 617-355-6000 | 800-355-7944