Specialist/Non-PCP Access

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Prior to the newest release of MyPatients, providers could only view a patient’s record if a provider in their practice was listed as the Primary Care Provider (PCP).

Specialists and other Non-PCP providers now also have access to MyPatients and can individually request access to patients’ record.

How do I request access to a patient’s record as a Specialist/Non-PCP?

On the ‘Patient Selection’ Page, you can search for a patient by Patient Name and DOB or MRN.

If you receive the ‘not authorized’ message for one of your patients, click “request Non-PCP access.” Your request will be sent to the patient or guardian to approve using their MyChildren’s patient portal account.

You will receive a notification to your registered email when you are granted access to a patient’s account.

What if a patient I want to view in the portal does not have a MyChildren’s Account?

A patient needs to have a MyChildren’s account to authorize providers to view their records. If your patient does not have a MyChildren’s account, you will receive a notification when you search for the patient’s record.

I received an invitation to view a patient record that includes a token. What do I do next?

You must have a registered MyPatients account to activate a token. If you do not yet have a MyPatients account, visit the MyPatients Registration Page.

Once you have set up your MyPatients account, log into MyPatients. In the top, right hand corner of the page, click on “Validate a Token”. Enter the token in the invitation, as well as the MRN it corresponds to, and then click submit. Please note that tokens are unique to a specific MRN, and expire 6 months after being issued.

If token validation is successful, you will be able to access the record when you search the patient on the MyPatients Homepage.

We are grateful to have been ranked #1 on U.S. News & World Report's list of the best children's hospitals in the nation for the third year in a row, an honor we could not have achieved without the patients and families who inspire us to do our very best for them. Thanks to you, Boston Children's is a place where we can write the greatest children's stories ever told.”
- Sandra L. Fenwick, President and CEO

Boston Children's Hospital 300 Longwood Avenue, Boston, MA 02115 617-355-6000 | 800-355-7944

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