Prior to the newest release of MyPatients, providers could only view a patient’s record if a provider in their practice was listed as the Primary Care Provider (PCP).
Specialists and other Non-PCP providers now also have access to MyPatients and can individually request access to patients’ record.
How do I request access to a patient’s record as a Specialist/Non-PCP?
On the ‘Patient Selection’ Page, you can search for a patient by Patient Name and DOB or MRN.
If you receive the ‘not authorized’ message for one of your patients, click “request Non-PCP access.” Your request will be sent to the patient or guardian to approve using their MyChildren’s patient portal account.
You will receive a notification to your registered email when you are granted access to a patient’s account.
What if a patient I want to view in the portal does not have a MyChildren’s Account?
A patient needs to have a MyChildren’s account to authorize providers to view their records. If your patient does not have a MyChildren’s account, you will receive a notification when you search for the patient’s record.
I received an invitation to view a patient record that includes a token. What do I do next?
You must have a registered MyPatients account to activate a token. If you do not yet have a MyPatients account, visit the MyPatients Registration Page.
Once you have set up your MyPatients account, log into MyPatients. In the top, right hand corner of the page, click on “Validate a Token”. Enter the token in the invitation, as well as the MRN it corresponds to, and then click submit. Please note that tokens are unique to a specific MRN, and expire 6 months after being issued.
If token validation is successful, you will be able to access the record when you search the patient on the MyPatients Homepage.