Frequently Asked Questions

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What information can I view using MyPatients?
Using MyPatients, you can access important information about your patients, such as inpatient admissions, discharges, specialty visits, notes, medications, and lab results. A new version released in September 2013 also allows you to access microbiology and culture results, pending labs, in-progress notes, information on deceased patients and inpatient discharge dates.  

Which patients’ records will I have access to?
You will be able to view a patient's record if you or another provider in your practice is listed as the patient's PCP in the Boston Children's record.

Can I update the information in my patient’s online health record?
No, you cannot update or delete existing data in our system.

How secure is MyPatients?
Access to MyPatients occurs over a secure, encrypted connection that utilizes industry standard security, encryption and database technology. Access to your MyPatients account is protected through the use of user controlled account credentials.

I am the PCP for a patient who has been seen at Boston Children's but a search for that patient's record returns the message "You are not authorized to view this record." What does this mean?

You can only view a patient’s record if you or another provider from your practice is listed as the patient’s PCP in the Boston Children’s Hospital record. If you suspect that your patient’s PCP is listed incorrectly in our records, please ask your patient to update their information by contacting our Patient Care Business Office at 617-355-7086. Your patient’s insurance and demographic information is verified at every visit.

For help with this message, please email: MyPatients@childrens.harvard.edu.

Request an Appointment

If this is a medical emergency, please dial 9-1-1. This form should not be used in an emergency.

Patient Information
Date of Birth:
Contact Information
Appointment Details
Send RequestIf you do not see the specialty you are looking for, please call us at: 617-355-6000.International visitors should call International Health Services at +1-617-355-5209.
Please complete all required fields

This department is currently not accepting appointment requests online. Please call us at: 617-355-6000. International +1-617-355-6000.

This department is currently not accepting appointment requests online. Please call us at: 617-355-6000. International +1-617-355-6000.

Thank you.

Your request has been successfully submitted

You will be contacted within 1 business day.

If you have questions or would like more information, please call:

617-355-6000 +1-617-355-6000
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The future of pediatrics will be forged by thinking differently, breaking paradigms and joining together in a shared vision of tackling the toughest challenges before us.”
- Sandra L. Fenwick, President and CEO
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