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Plain Language Summary of Financial Assistance Policy

Boston Children’s Hospital is committed to being a resource for children in need of care. Boston Children's provides financial assistance under the Financial Assistance Policy for qualifying patients who need help paying for emergency or medically necessary care they receive.

If you or a family you know is struggling to access services with us because of insurance reasons or insurance bills are stacking up, the Boston Children’s Financial Assistance program is here to help. Contact us through your MyChart patient portal or call Patient Financial Counselors at 617-355-7201.

Availability of financial assistance

You may be able to receive financial assistance for emergency or other medically necessary care at Boston Children's if you do not have health care coverage and are not eligible for health care coverage. Please note that there are certain service exclusions that are not typically eligible for financial assistance.

How to apply for financial assistance

Boston Children's, through its financial counselors, will assist patients/guarantors through the financial assistance application process. Financial counselors will assist patients/guarantors of Boston Children's and its related Physician Foundations with applying for public programs, such as Medicaid, MassHealth, ConnectorCare, and the Health Safety Net and/or Boston Children's financial assistance. Those seeking financial assistance will be asked to complete a Financial Assistance Application and submit supporting documentation for verification.

Eligibility requirements

If your and/or your guarantor’s combined family income is at or below 400% of the federal poverty guidelines, and you are a legal resident of Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, or New York (excluding the New York metropolitan area), you may be eligible for financial assistance. No person eligible for financial assistance under the Financial Assistance Policy will be charged more for emergency or other medically necessary care than amounts generally billed to individuals who have health plan coverage for such care. If you have health care coverage or other funding available to pay for your care you may not be eligible for financial assistance. Please refer to the full policy for a complete explanation and details.

Where to find information

There are many ways to find information about the financial assistance determination process, or get copies of the financial assistance policy.

To request information call Patient Financial Counselors at 617-355-7201.


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