Current Environment:


The goal of this study is to identify effective ways to assess the patient and family experience. Specifically, the study will examine automated administration of the Child Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey on the day of discharge through an electronic interactive patient care system. The will be a multisite study that will take place at Boston Children's Hospital (BCH) as well as at several other hospitals across the United States.


Inpatient Experience Survey Administration, Inpatient Experience Survey Response

Recruitment Status


Detailed Description

Preliminary research conducted by BCH on alternative administration methods of Child HCAHPS has proven promising. Specifically, a pilot of administration on the day of discharge using tablet computers increased response rates, especially among hard to reach groups. To further explore modes of Child HCAHPS day of discharge administration, the Center of Excellence for Pediatric Quality Measurement (CEPQM) at BCH is collaborating with GetWellNetwork (GetWell), a company that provides interactive education material for patient televisions, to enable parents and guardians to complete Child HCAHPS on the day of discharge from the inpatient television. For this multisite study, parents of hospitalized children from BCH and participating sites will be randomized at the time of discharge to either receiving Child HCAHPS on the day of discharge on the inpatient television or standard Child HCAHPS administration via mail or email. The study will continue for up to six months at each participating site.

Eligibility Criteria

Inclusion Criteria:

Their child's hospitalization includes at least one overnight stay

Exclusion Criteria:

Their child is aged 18 or older during the hospitalization
Their child is hospitalized with a primary psychiatric diagnosis
Their child dies during hospitalization
Their child is in the hospital as a court/law enforcement patient
Their child is a ward of the state
Their child was admitted under DCF jurisdiction
They are not fluent in English or Spanish


Intervention Type

Intervention Name


Child HCAHPS: Automated day-of-discharge survey


Not Applicable



Min Age


Max Age

17 Years

Download Date

May 12, 2022

Principal Investigator

Sara Toomey

Primary Contact Information

For more information on this trial, visit


For more information and to contact the study team:

Child HCAHPS: Automated Day of Discharge Survey NCT03441503