Summary
The goal of this study is to identify effective ways to assess the patient and family experience. Specifically, the study will examine automated administration of the Child Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey on the day of discharge through an electronic interactive patient care system. The will be a multisite study that will take place at Boston Children's Hospital (BCH) as well as at several other hospitals across the United States.
Conditions
Inpatient Experience Survey Administration, Inpatient Experience Survey Response
Recruitment Status
Terminated
Detailed Description
Preliminary research conducted by BCH on alternative administration methods of Child HCAHPS has proven promising. Specifically, a pilot of administration on the day of discharge using tablet computers increased response rates, especially among hard to reach groups. To further explore modes of Child HCAHPS day of discharge administration, the Center of Excellence for Pediatric Quality Measurement (CEPQM) at BCH is collaborating with GetWellNetwork (GetWell), a company that provides interactive education material for patient televisions, to enable parents and guardians to complete Child HCAHPS on the day of discharge from the inpatient television. For this multisite study, parents of hospitalized children from BCH and participating sites will be randomized at the time of discharge to either receiving Child HCAHPS on the day of discharge on the inpatient television or standard Child HCAHPS administration via mail or email. The study will continue for up to six months at each participating site.
Eligibility Criteria
Inclusion Criteria:
Their child's hospitalization includes at least one overnight stay
Exclusion Criteria:
Their child is aged 18 or older during the hospitalization
Their child is hospitalized with a primary psychiatric diagnosis
Their child dies during hospitalization
Their child is in the hospital as a court/law enforcement patient
Their child is a ward of the state
Their child was admitted under DCF jurisdiction
They are not fluent in English or Spanish
Intervention
Intervention Type
Intervention Name
Other
Child HCAHPS: Automated day-of-discharge survey
Phase
Not Applicable
Gender
All
Min Age
N/A
Max Age
17 Years
Download Date
May 12, 2022
Principal Investigator
Sara Toomey
Primary Contact Information
For more information on this trial, visit clinicaltrials.gov.
Contact
For more information and to contact the study team: