Updates to the Visitor Policy and In-kind Donations During the COVID-19 Outbreak
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Temporary visitor policy

To help keep you and your family safe, and to reduce the spread of COVID-19, Boston Children’s and all satellite locations have added temporary limitations to our visitor policy.

Until further notice, only two adult caregivers may visit or accompany a patient at one time. For their own safety, visitors under the age of 18 — including siblings — may not visit. This includes visiting patients who are staying in the hospital, as well as accompanying a patient to an appointment at any of our open locations, or seeking care in our Emergency Department.

When visiting or accompanying patients, please remember these tips:

  • If you are sick, please stay home.
  • Wash your hands often with soap and water or use an alcohol-based hand sanitizer.
  • Cover your nose and mouth when you cough or sneeze.
  • If you don’t have clean hands, don’t touch your eyes, nose, or mouth.

If you have tested positive for COVID-19, we strongly encourage you to stay home and self-quarantine for 14 days. Anyone with symptoms of COVID-19 is not permitted in the hospital and is advised to seek medical care. If your child’s other parent is not available to visit your child while you recover, you may designate one person to visit during this time. You can visit the hospital again when you are symptom free.

If you have a family member or friend at Boston Children’s and cannot visit in person, please consider other options for reaching out to let them know you care.

  • contact them via Facetime or Skype
  • send an email or card
  • call their room directly through Patient Information at 617-355-6201
  • contact our gift shop to send a surprise directly to their room

We know this may cause scheduling challenges, particularly for families with younger siblings, but we can all play a role in reducing the spread of this virus. We’re grateful for your help as we work together to safeguard all of our patients, families, and staff.

Suspension of in-person donations

Due to the ongoing COVID-19 precautions, we are suspending all tangible in-kind donations until further notice (including store-bought, homemade, and online in-kind donations). Thank you for your understanding, as our main focus is the safety of our patients, families and staff.