I graduated from Princeton University in 1988, and then spent 2.5 years teaching Math and Science in the Peace Corps in rural Nepal. I trained at the University of North Carolina, spent a research year in Seattle, and then completed internship and residency in Seattle. I did my pediatric otolaryngology fellowship at Boston Children's Hospital in 1996, and have been on the faculty here since.
During my residency and for the first 8 years in Boston, I worked in basic science labs studying hair cell protection and regeneration in the inner ear. Since 2003, my main academic interest has been in patient safety and quality. I was the Director of Implementation for the Quality program at Boston Children’s for 8 years. I was co-chair of the American Academy of Otolaryngology Patient Safety and Quality committee from 2009 – 2015 and remain a consultant to that committee. I am the chair of my department’s quality committee, where we have numerous active projects to improve care and the patient experience within our department.