Patient Resources

Visitors

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We know it's important for your child to see friends and family while in the hospital. We ask that you limit visitors to your child's room to a maximum of three at a time. Make sure your child's visitors are considerate of other patients and staff, especially in regard to noise. Parents are responsible for their other children during visiting hours.

In an effort to stop the spread of illnesses like seasonal flu, visiting hours are occasionally limited to parents and guardians only. You will be notified if this happens.

Please notify staff on your child's unit in advance when arranging for entertainers or special guests. Visitors may not bring electrical appliances into the hospital.

Parents and guardians should wear ID badges to identify them as such as they move about the hospital. IDs are available at the front desk.

Friends and family members who are suffering from or have been exposed to any contagious diseases, such as a cold or chicken pox, should not visit the hospital.

Visitors under the age of 12 must be screened for exposure to any known contagious diseases, such as chicken pox or measles, before coming to inpatient floors. Visiting children will be given a dinosaur sticker to be worn at all times when they are in the hospital to show they have been screened.

VISITING THE ICU

  • Advance planning of visits is strongly encouraged and is essential when visiting patients in the intensive care units (ICUs).

  • When visiting a patient in the ICUs, please do not bring food, fresh flowers or plants (silk flowers, pictures and cards are acceptable). Please remember that space for personal items is limited in the ICUs.

  • Please respect the needs of others for a calm and quiet atmosphere in the ICUs.

Visiting Hours:

As a parent or guardian, you are welcome to stay in the hospital with your child 24 hours a day, although there is room for only one parent to sleep overnight. You are required to wear a yellow photo ID badge, which is issued at the Information Desk in the main lobby. Parent ID badges are issued Monday–Friday, 8 a.m.–9:30 p.m. and Saturday and Sunday, 7 a.m.–9 p.m. Parents/guardians must show identification (a driver’s license) in order to receive a visitor ID. This ID also allows you to get discounts and special offers at many area businesses.

Brothers, sisters, friends and relatives outside of the immediate family may visit every day between noon and 8 p.m. and will be required to wear a blue badge while in the hospital. These visitors will be asked a series of questions about current or recent infections and exposure to contagious diseases that could place patients at risk. In most cases, this screening will take place at the Information Desk in the main lobby. However, screening may also take place at the entry to certain units.

Visitors with current or recurrent symptoms or exposures should not visit inpatient units and may be asked to remain in the main lobby. Once cleared, visitors will be given a sticker, valid for one day, that must be worn at all times while they are in the hospital. Only parents or guardians are allowed to visit the hospital after 8 p.m., with some exceptions.

  • Please try to limit the number of visitors. Check with your child’s nurse for your unit’s policies.

  • Please do not bring siblings or other visitors who have evidence of current or recent infection or exposure to contagious diseases to visit your child.

  • Please make sure visitors are considerate of other patients and staff, especially in regard to noise. Parents are responsible for their other children during visiting hours.

Request an Appointment

If this is a medical emergency, please dial 9-1-1. This form should not be used in an emergency.

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Send RequestIf you do not see the specialty you are looking for, please call us at: 617-355-6000.International visitors should call International Health Services at +1-617-355-5209.
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You will be contacted within 1 business day.

If you have questions or would like more information, please call:

617-355-6000 +1-617-355-6000
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Visitor Information
The future of pediatrics will be forged by thinking differently, breaking paradigms and joining together in a shared vision of tackling the toughest challenges before us.”
- Sandra L. Fenwick, President and CEO
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