Current Environment:

About the CAHPS Program | Overview

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Program is a public-private initiative to develop and support the use of an evolving family of standardized surveys that ask consumers and patients to report on and evaluate their experiences with health care. The CAHPS approach relies on reports and ratings about experiences of care and focuses on aspects of quality that patients are generally best qualified to assess. In order to support valid comparisons and benchmarking across health care settings and over time, all CAHPS surveys are standardized in survey content and format, data collection protocol, data analysis, and public reporting according to best practices.

Child HCAHPS builds on the core domains of the Adult HCAHPS instrument. Many items featured in the survey are derived from the existing HCAHPS instrument and are adapted for pediatric care. In addition, new questions reflect expanded domains and new domains identified as important through the survey development process.

For more general information, please see ARHQ's CAHPS website and the Robert Wood Johnson Foundation's CAHPS Resources. For more information about the survey development process, please see: Development and Content.