Best in Care Award

At Boston Children's Hospital, our staff are dedicated to making sure you and your family are active partners in your care experience. Founded by the Boston Children's Family Partnerships Program in 2017, the Best in Care Award offers a way for families to recognize staff members and volunteers who go above and beyond in providing exceptional care experiences.

The Best in Care Award program is 100% patient and family nomination driven. That means that nominations are submitted by patients and/or family members and that patients/families select our winner(s) each year.

Patients and families can complete the nomination form online. Every nominee receives a congratulatory letter from our Associate Chief Nursing Officer and Chief Experience Officer as well as leadership within the nominee's department. Each spring, one or more staff members or volunteers from Boston Children’s Hospital are honored with a Patient and Family Best in Care Award during our Patient and Family Experience Week celebration.

Did a staff member or volunteer make your family’s experience here at Boston Children’s Hospital better?

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Examples of nominations: 

Janis Arnold, Social Worker, 2018 Finalist

“My son has multiple chronic illnesses and has grown up with Boston Children’s as his second home. He has been treated here by several specialties since he was 4 months old, and he is now 14. He has required multiple major surgeries and procedures, 200 “sleep-overs,” and is under the care of a fantastic team of doctors and nurses. What sets Timmy’s experience apart is the care, coordination and facilitation Janis Arnold has provided our son and family. I truly could write a novel about how Janis has helped our son cope, manage and navigate living with multiple chronic illnesses with resilience, humor and love. Our son and our family would not be where we are today without the help of Janis Arnold. She has made the impossible possible, and the unbearable bearable for our family.”

Lucilo Puello, Environmental Services, 2018 Winner

“With many, many hospital admissions we have gotten to know the staff very well. Everyone is so kind, but there is one individual who has warmed our hearts and made Ellie’s days so happy. Lucilo is on the floor every day with a huge, loud floor sweeper. At first, our little girl was terrified of the machine. She would run away from it because of the noise. But Lucilo is a caring, loving and happy person who whistles to the children while he works. Ellie was drawn to him (but still terrified of the machine), so it turned into a happy game of hide-and-seek. She waited for him every morning and their games of hide-and-seek filled the hallways with giggles and laughter. As Ellie got sicker and was on precautions, he would come check on her through the window. His compassion and love for her is heartwarming. One day, after he left the room, Ellie said to me quietly, “I love him, Mama.” We are so thankful for you, Lucilo. Thank you for making our days here happy and bright.”

Dr. Paul Rufo, Gastroenterologist, 2018 Finalist

“Dr. Rufo has been the most important support we’ve had through our daughter's diagnosis of Crohn’s disease and the management of her care. Dr. Rufo is respectful of our daughter as a young patient and he balances that with respect for my husband and me as her parents; he includes all of us in his decisions. Dr. Rufo shares test results personally when we are worried and he gets back to my calls or emails quickly and kindly. I have never felt as though he is irritated by my many questions or concerns; I often feel as though my daughter is his only, or most important, patient. He is kind, he goes out of his way to make conversation with her and to make us feel comfortable with the tests and procedures and medication changes she has endured. He considers all of our input and considers what we need and what we want, and helps us accept what is best for our daughter. He is professional and like a family member at the same time; our lives wouldn’t be the same without him.”