Pilonidal Disease | Diagnosis and Treatment

How is pilonidal disease diagnosed?

Pilonidal disease is diagnosed based on symptoms such as swelling and pain in the tailbone region.  Carefully examining the buttocks crease may reveal holes in the skin.

How is pilonidal disease treated?

There are a few different treatment options for children with pilonidal disease, depending on the severity. Sometimes when a pilonidal abscess first appears, doctors treat it with antibiotics and suggest home hygiene, including shaving and regularly cleaning the infected area. If there is an infected pocket present, it may need to be drained. This can resolve the infection when combined with antibiotics. 

Hair Removal

Hair removal is the most important thing you can do to treat pilonidal disease. Even one hair can keep the cut from healing or can cause a new abscess to appear. A family member or clinician will most likely need to help with home hair removal.

Hair removal methods


The area between the buttocks may need to be shaved every week, depending on how thick the hair is and how fast it grows. You can use a regular razor, electric beard trimmer or eyebrow shaper.  

Chemical hair removal

Hair-removal cream or gel removes hair and keeps it from growing back for longer. Make sure to keep the cream away from any broken skin and the anus. 

Laser hair removal

Some people have an excessive amount of hair that cannot be managed by shaving alone. In such cases, the medical team may recommend laser hair removal.

Laser hair removal is a safe procedure that can be performed in a physician’s office. This treatment can cause mild discomfort but is usually well tolerated. The entire treatment takes about two to three minutes. 

Permanent or near-permanent hair removal requires between four and eight laser treatments. Treatments are six to eight weeks apart. Waiting too long between treatments will cause your child to need extra laser treatments, so it is important to schedule timely laser treatments. 


Your doctor may recommend regularly cleaning the area to remove all bacteria, debris, loose hairs and sweat on the skin of the buttock crease. You can do this by:

  • soaking in a bath tub, Jacuzzi, pool or ocean for 10 to 15 minutes, two to three times a day
  • spraying the buttock area with a hand-held shower head for 10 to 15 minutes, two to three times a day


If the pilonidal abscess is not draining on its own, it may need to be drained in a doctor’s office or emergency room. 


Sinusectomy removes the skin pits and closes the entry route for hair. This well-tolerated procedure is performed in your doctor’s the office with local anesthesia. At Boston Children’s, we have performed over 200 of these procedures. 

Surgical Treatments

Surgical treatment of pilonidal disease was common in the past but is now rarely performed.  We use it only for patients who fail sinusectomy or are unable to comply with the treatment protocol for behavioral or other reasons.