Frequently Asked Questions

Is it confidential?

Confidentiality of all parties is closely respected and information is shared only in unusual circumstances. In these circumstances, such as a threat of serious harm to self or others (including staff, patients and families), information will only be shared with those who need to be informed. Clinicians will be notified when there is a need to share information.

Will clinicians receive a bill?

All clinicians and trainees are seen on a timely basis for one to three sessions at no charge, with referrals to outside professionals as needed.

What about help for departments, programs, or units?

Stress reduction is an important OCS goal. Consultation is provided to program directors around a wide range of concerns, from "outside the hospital" problems to the practical management of hospital matters. OCS staff is available to participate in program orientations, unit meetings and department retreats. They are also available to facilitate crisis meetings where urgent intervention is needed.

Does the OCS function as an ombuds office?

While not formally an ombuds office, the OCS does provide a similar safe forum in which to voice concerns, evaluate situations, organize thoughts, assess feelings and decide what is important according to a clinician's specific circumstances.

When is the office available?

Support is available seven days a week. During normal business hours, voicemail and email are checked regularly and messages are returned promptly.  If you need help outside of business hours, please call the main OCS line (617-355-6705) which will provide instructions on whom to page.

How are appointments made?

Call Liz Robinson, the OCS Coordinator, at 617-355-6705 or send her an email. Liz will make arrangements for you to meet with one of the OCS staff at a convenient time, usually within 24 hours. If preferred, clinicians should have no hesitation in directly contacting the program’s clinicians: David R. DeMaso, MD, at 617-355-6724; Lauren Coyne, RN, MS, LICSW, at 617-355-6747; or Devon Carroll, APRN-BC, at 617-355-6690.

Where is the OCS office located?

The OCS office is located in the Hunnewell building, room 121. When coming from the main BCH building, and standing at the large staircase in Hunnewell, take a right and you will see a sign for the Psychiatry Department, the Office of Clinician Support, and the Office of General Counsel. Go through that doorway to the end of the hall. The entrance to OCS is the last doorway/opening on your left. Walk through the small waiting area to your right to find the offices.