Department of Plastic And Oral Surgery | Frequently Asked Questions


Will I still be seen if I do not have a referral?

If you do not have a referral from your referring physician, you may be asked to reschedule your appointment or to sign a waiver assuming responsibility for payment of your visit.

How long will my child's appointment take?

Traffic and parking in the Longwood Medical Area can take quite a bit of time. It is a very congested area. Take this into account both in arriving for your appointment on time and when leaving to go home.

The length of the visit may vary depending on where your child needs to go. There could be many stops depending on what your child needs to have done. These may include radiology, brace shop, and the cast room. Each of these stops requires a separate wait and adds to the length of your visit.

Allow yourself extra time for your visit so you won't have to rush.

What if I see a family who arrived after me called in to the exam room before my family?

Remember that there may be several providers in session at a time. The family who arrived after you may be seeing a different provider than you are. Also, patients are seen by the time of their appointments and are not called in the order of when they arrive.

Keep in mind the family who arrived after you may have their appointment scheduled before your child's scheduled time.

How do I reschedule an appointment?

To cancel and reschedule appointments, call 617-355-7252, press option 4 and choose your physician from the list of names. You may also request an appointment online here. 

Scheduling surgery 

If my child needs surgery, how soon will I be able to schedule a date?

 A surgery will be scheduled for your child based on the severity of the need for surgery and the availability of the surgeon. Once the necessary paperwork is filled out for the surgery, the surgical coordinator will arrange a date for your child.

To schedule a surgery call 617-355-7252, option 4 and and choose your physician from the list of names.

Why am I required to schedule a consult visit before scheduling surgery?

It is important for the physician to evaluate each and every patient on a case by case basis in order to determine the most appropriate plan of care. If your physician determines that your child will need surgery, the surgical coordinator will arrange a date for your child. 

Billing/Receiving copies of x-rays and other tests

Can I receive copies of my X-rays, CT scans and MRIs that were done at Boston Children's Hospital?

You may receive copies of your films. However, you must go through the Boston Children's Hospital film library. They may require a fee depending on the number of copies you need. Contact the film library to order your requests at 617-355-6283.

I have several questions about my child's hospital bill; who should I call?

 Before calling the billing department, please note that the "Boston Plastic and Oral Surgery Foundation, Inc." is responsible for your office visit with the physician or other healthcare provider. Visits to radiology or other services would constitute a bill from "Boston Children's Hospital."

Billing questions about office visits and/or surgical visits with the "Boston Plastic and Oral Surgery Foundation, Inc." should be directed to Cymetrix at 800-901-8089.

If you have questions about other hospital services that are billed from "Boston Children's Hospital," call 617-355-3397. 

Your child's condition, procedures, and care team

Is there a place in the hospital where I can learn more about my child's condition?

The Center for Families at Boston Children's Hospital is dedicated to helping families find the information and resources they need to understand their medical condition and take part in their care. In some instances they may be able to connect you with other families in a similar situation.

The center is open Monday through Friday from 8 a.m. to 7 p.m., and on Saturday from 9 a.m. to 1 p.m.

Where can I find more detailed information explaining not only what plastic surgery is, but also some of the common diagnoses and corresponding plans of care?

 Here is some detailed educational material relating to plastic surgery.

What are residents and fellows? Are they doctors?

 Yes, residents and fellows are doctors.

A resident is someone who has finished medical school and has completed at least a one to two year internship.

A fellow is someone who has finished their five-year residency program and they are specializing in pediatric plastic surgery. The fellowship program lasts for one year. 


Where can I get my parking ticket validated and how much will it be?

 Patients and their parents or guardians are eligible to have parking tickets validated at the Reception and Information Desk in the Main Lobby, at Outpatient Registration in the Pavilion Lobby, or at Emergency Services.

With validation, the cost is a maximum of $8 for 24 hours or one exit.

Do you offer valet parking and how much does it cost?

Valet parking is available Monday through Friday, from 6 a.m. to 8:30 p.m., for an additional $3 above the parking fee.