Pomona Pediatrics

A Patient-Centered Medical Home is not a building, place or hospital. Rather, it is an approach to providing comprehensive healthcare. As your PCMH, we want to be the first place you think of for all of your child’s medical needs. We believe that the partnership between the patient, the patient’s family, and his/her primary care provider and care team is important. The care team, led by your primary care provider, is committed to providing the best healthcare services possible. Your child’s care team will work with you and any outside providers or facilities to coordinate care across all settings, including behavioral health. The team will offer appropriate medical advice, information, and self-management support based on current recommendations and evidence-based guidelines.

Your Care Team

• Knows the health history of your child
• Listens to your questions, concerns and feelings, as well as those of your child
• Learns about you, your family, your life situation, your health goals and preferences
• Coordinates your child’s care with other healthcare providers
• Creates a trusting, collaborative relationship with you and your child
• Treats your child with compassion and an understanding of his/her strengths
• Develops a care plan with you and your child when needed
• Respects and honors your culture and traditions
• Keeps your child up to date with all vaccines and preventative screenings
• Takes care of short term illnesses, long term chronic diseases, and your child’s overall well being
• Provides behavioral health services when appropriate
• Will notify you about test results in a timely manner
• Gives you information on community resources and other services to support your child’s health
• Helps you make the best decisions for your child’s care

You and Your Child

• Are comfortable sharing concerns and questions with your pediatric team and other health care providers
• Provide a complete and accurate medical and family history to your pediatric team to ensure that the practice has all of the most important and relevant medical information to effectively care for your child
• Routinely communicate your child’s needs and family priorities to your pediatric team
• Remember to tell your pediatric team about any care received between visits (including emergency room visits, urgent care clinics) so we can help coordinate your child’s care
• Ask questions if you do not understand something
• Keep scheduled appointments or call to reschedule as soon as possible
• Bring your insurance card to each appointment
• Pay copays and past-due balances at the time of service

We see you, the parent, as an important member of your child’s health care team. As your child matures, we hope he or she will become an increasingly active team member. Preparing your child to take the lead in caring for his or her own health is, ultimately, our team’s most important task.

To help provide timely service to our patients, we prefer to schedule all visits. If you arrive later than 10 minutes after your appointment time, we will try to work you back into the schedule, either with another provider or at a later time. However, we may need to reschedule your appointment.

In the event of telephone or power outages, you can reach our answering service directly at 1-888-819-0001.

Regular preventive care visits (also called “well child visits”) include a comprehensive history, age-appropriate screenings, a complete physical exam, and any necessary hearing and vision exams. Age-appropriate immunizations are also a part of these visits.

In New York, all insurance plans are required to cover these visits and immunizations. Some plans may not cover the recommended screenings, however, so payment for these screenings may be the your responsibility. We strongly suggest that you schedule your child’s next well child visit before leaving your current visit. During certain times of the year our schedule is full months in advance.

We will do our best to fit in patients who walk in with a non-emergency condition, but our patients with scheduled appointments receive preference. Walk-ins may also be offered an appointment later in the day.

Our doctors take emergency calls from their homes after hours. To reach our on-call doctor, call the main office number and our answering service will page a doctor to call you back. On alternate weekends, our after hours coverage is provided by Dr. Joshua Chesir at 845–634–7900.

To receive a call back, you must disable “privacy protection” on your phone, or you will not receive our call. Please save any routine questions (mild illness, appointments, prescription refills) for regular office hours.

If your child has an emergency, please call 911. Emergencies are conditions that are possibly life threatening, such as a loss of consciousness, severe bleeding or seizure. For minor emergencies (lacerations, cuts, mild fractures, sprains), please call our office first for instructions.

Please have your card with you at the time of your visit. If we file your claim, you are responsible for only the co-pay at the time of visit, and any deductibles or co-insurance amount, as determined by the terms of YOUR insurance policy. Copayments are due at the time of the visit; a billing charge will be added if this payment is not made at the time of the visit.

If you are new to Pomona Pediatrics or if it has been three years since you were last seen by us, we request that you print out and complete all of the following forms, and bring them with you to the office for your first visit.

• Information for New Patients
• Patient Information Form
• Past Medical Family and Social History
• Ethnic and Race Questionnaire
• Vaccine Policy
• Record Release
• Financial Policy
• Notices of Privacy Practices

We process referral requests in the order they are received. You must request a referral before your appointment with the specialist. Insurance company regulations prohibit us from backdating referrals after your visit.

Please call our referral line at 845-362-0205 and leave your name and telephone number, the patient’s name and insurance information, the physician for whom you need a referral, and the diagnosis or concern for the referral. Referrals are transmitted electronically for most insurance companies, and require a minimum of 48 hours for processing. If a paper referral slip is required, you will be notified when the slip is ready to be picked up. We regret that we cannot mail or fax referral forms.