The PHCA team would like to make a public statement regarding valued feedback we have been receiving over the past weeks. We hear equal amounts of frustration and gratitude. Behind the scenes, we are doing the very best we can with the resources we have at hand. Patience, compassion and kindness help us to do our jobs better. When those qualities are shared in both directions, everyone benefits. Our office staff are working tirelessly to return calls and support patient requests as quickly as they can and to the best of their ability, all in the face or increased call volume, limited appointment availability and staffing shortages.
The COVID-19 pandemic has changed every aspect of the delivery of healthcare. We are working harder than ever to provide the level of service that our families require. Our nurses spend their days and nights helping our sickest patients and families to get the care they urgently need. Our office staff are shouldering anger and frustration for challenges that they do not have any control over. Appointment shortages are unfortunately the new normal despite all of our best efforts. We have had to rely on support from our local urgent care centers and emergency rooms more than we would like. It has always taken a village to provide care to our families, but currently more patients are sick and in need of help than ever before. This means we have to strengthen our community and find new ways to help each other.
It is a lot to ask, but we need your continued patience and kindness as we navigate this new normal. Please be kind and respectful to our staff who continue to show up and work through this crisis. We are here to help.
We are pleased about the recent emergency approval by the FDA of the Pfizer COVID-19 vaccine for children ages 6 months to 4 years. We have the Pfizer vaccine available and are confident that we can vaccinate this age group in a timely manner. Appointments for the vaccine clinic are available to be booked via MyChart.
More information about the COVID-19 vaccine for younger children can be found here.
COVID-19 Vaccine Information
PHCA is offering the COVID-19 vaccine at ALL of our office locations to eligible patients, patients’ families and friends 5 years and older. The vaccine may be administered at any office visit, and can be safely co-administered with other routine immunizations, including the influenza vaccine. The clinicians at PHCA encourage all eligible patients to receive the vaccine in order get the best protection against COVID-19. Appointments to receive the COVID-19 vaccine can easily be scheduled through the MyChart Patient Portal.
For additional information regarding the safety and effectiveness of the COVID-19 vaccine, we highly recommend the COVID vaccination education page published by Boston Children’s Hospital.
COVID-19 Updates
We continue to work hard to have a safe environment for you when you come in for your visit.
Learn about our new office set up, steps we take to ensure patient safety, latest vaccine information, in-house rapid COVID testing, and more!
Urgent Care
PHCA-Peabody now offering urgent care
Learn more about the new urgent care for existing patients and how to pre-book an arrival time, hours, and what to expect during your visit.
MyChart - PHCA's Patient Portal
We encourage every patient and family at PHCA to open and keep active a MyChart Patient Portal account. MyChart offers you online access to your medical information as well as a direct line of communication with PHCA staff and providers. With MyChart, you get the convenience of online appointment scheduling and online bill pay. You can request medication refills, as well as print out health forms and immunization records on your own, without having to contact or come into the office. Before your well visit, complete any forms such as required developmental and behavioral screens, which saves time, and allows you more time with your provider to get your questions answered. Review lab results directly and receive follow up recommendations from your provider based on those results.
If you’re not yet active on MyChart, speak with any PHCA staff member during your next visit, and we can get you registered! MyChart can be accessed through any web browser, as well as via the MyChart App on iPhone and Android devices (**choose PPOC-Pediatric Physicians of Childrens when doing first time set up of the mobile app**).
What's New?
COVID-19 Vaccine Information
PHCA is offering COVID-19 vaccine appointments in ALL of our offices to eligible patients, patients' families and friends 12 years of age and older. You do not need to be a registered family at PHCA to receive the COVID-19 vaccine in our office! Please call 978-818-6792 to book your appointment.
Open Letter to Our Patients & Families
The clinicians at PHCA know that families remain concerned about their health and safety when coming to a medical facility during the COVID-19 pandemic. It is important to stay current with your routine and preventative health care needs as well as to not delay evaluation of current symptoms that you may be experiencing. Please read and share the below letter to our patients and families explaining how PHCA has adapted to the current health care environment.
Download our Patient Letter
Rapid COVID Testing
PHCA is now offering on-site rapid testing for COVID-19. The rapid COVID-19 PCR test is currently available only for symptomatic patients who are being evaluated in the office, or have had a virtual visit with a PHCA provider. We continue to offer send out testing for patients without symptoms who require surveillance testing. For more information about rapid COVID-19 testing at PHCA, click here.
Rapid COVID-19 testing is subject to the availability of testing supplies from the manufacturer. Our staff will let you know if this testing is available at the time of your visit.
Flu Vaccine Clinics
The providers at PHCA strongly encourage our patients to get their flu vaccine this fall. Due to the COVID-19 pandemic and the need for social distancing, we will not be holding walk-in flu clinics. Appointments for flu vaccine will be required. Please call the office to schedule a flu clinic appointment. You can also schedule your flu clinic appointments through our online portal, MyChart. If you do not have an active MyChart account, please call our office at 978-535-1110, option 8 for assistance in creating your account. We recommend that every family at PHCA have an active MyChart account.