A pediatrician is available 24 hours a day, 7 days a week, including weekends and holidays. Our phones are on:
Monday to Friday
8 a.m. to 5 p.m.
**Saturday and Sunday**
8 a.m. to noon
(*Urgent care appointments are at our Newton-Wellesley Hospital location only*)
Newton-Wellesley Hospital location
2000 Washington Street
Green Building, Suite 466
Newton, MA 02462
299 Washington Street
Newton Corner, MA 02458
Calls to the office
If your child is ill and needs to be seen, please call as early as possible. Please inform the receptionist as to the general nature and severity of your call. We are fully staffed with triage nurses that are highly skilled in helping with a range of concerns. We encourage you to call even if you feel it is a simple question rather than wait and worry. Our triage nurse will book a same-day sick appointment if needed or direct you to the best plan of action. Your call will be prioritized and returned. If you wish to speak with your provider you may leave a message with the receptionist and he or she will return your call at the end of the day after seeing patients in the office. At PNW we do not email our patients because we believe we can provide the best care by hearing your voice and discussing your child’s health directly with you.
If your child is having a life-threatening emergency, you should seek emergency assistance by calling 911.
Non-life threatening emergency calls outside normal business hours will be handled by our after-hours triage service. These calls should be limited to questions which cannot wait for a call the next business day.
If our phone system is down for any reason outside of normal business hours our on-call service is at 508-270-7550.
Schedule an appointment
Call us at 617-969-8989 today to schedule an appointment. Our visits are by appointment only. We DO NOT accept walk-ins. A pediatrician is available/on call 24 hours a day, 7 days a week, including weekends and holidays.
Audrey Rideout, Practice Manager
617-969-8989, ext. 310
781-792-0641 or 617-485-2317
Office fax number