Please be sure to bring your child’s valid insurance card at each and every visit. We must rely on accurate health insurance information from parents to bill your insurance carrier.
If your insurance plan requires a Co-payment, it will be due at the time of service.
As a courtesy, we will submit all claims directly to your insurance. Most insurance companies have a timely filing period up to 60 or 90 days after the service. There are times when the insurance claims are not paid by the insurance carrier due to deductibles, co-insurance or non-covered services. Any unpaid balance is your responsibility. Your insurance coverage is a contract between you and your insurance provider. We are not party to this contract. Our office cannot become involved in disputes between you and your insurance company.
Please note: not all services are covered by every insurance company. It is important that you know what services and procedures are covered under your policy. Please refer to your policy manual and/or contact your insurance provider directly.
By accepting the services that we provide, the patient/guarantor is responsible for payment regardless of whether the insurance covers the service.
Our providers provide services and lab testing based on recommendations from the American Academy of Pediatrics. If you choose not to have a service performed, please notify your provider in advance.
Remember it is very important to ensure that your child has active health insurance and that one of our pediatricians is listed as your child’s PCP (primary care physician).
We realize that is not always possible to pay at the time of the visit for unexpected illness. In this situation, payment is expected within 30 days. If payment cannot be made within 30 days, please contact our financial services department at 508-910-3372 to make arrangements. Payment can be made by cash, check, Mastercard, Visa, Discover, American Express, or debit card. There is a $20 service charge for all returned checks.
Financial services can also provide information to our families in need of health insurance.
We send monthly statements for balances due after your insurance has paid. Payment is expected upon receipt of the statement. If there is an error or you believe that another insurance company is responsible for payment, please notify us as soon as possible. We will not be able to assist you in filing a claim if we receive your information after the timely billing period. The bill will then become your responsibility. Accounts that are not on a payment plan and remain unpaid will be sent to a collection agency.
Ear piercing is not covered by insurance and must be paid at the time of service.
If you have any questions, please contact our billing department at 508-910-3374, Monday to Friday from 9 a.m. to 4 p.m..