Attention: PAHC temporarily suspends acceptance of transferred patients
Effective October 1, 2022, Pediatric Associates of Hampden County providers will no longer accept new transferring patients. We will continue to accept newborns. We expect to again accept new patients in the near future when the current extraordinary circumstances ease. Please watch our website and Facebook page for updates.
This was not an easy decision, and one that the practice worked hard to avoid, but due to lack of available appointment openings for our existing patient population and staffing challenges throughout the entire medical field, we came to this conclusion. COVID-19 symptoms continue to cause major disruption to how our offices operate. In order to keep our families, patients and staff safe and healthy, each of our two locations now operate differently than pre-pandemic. Our commitment will always be to serve our communities with excellent patient care, and support of our families in an ever-increasing capacity, for both sick and well child and adolescent care.
Thank you for your understanding. We look forward to welcoming new families as soon as we are able. If you are in need of a new medical practice more urgently, please check with your health insurance for local options.
The Providers and Staff of PAHC
There is a recall on some formula - some Similac, Alimentum and Elacare formula have been recalled due to concern for potential bacteria contamination. No cases have been definitively found, but to be safe, some lots from one manufacturer have been recalled. Check the lot numbers and get more information here:
Welcome to Pediatric Associates of Hampden County, where our mission is to provide professional, compassionate, and comprehensive care to infants, children and adolescents. We strive to establish an accessible medical home in which our culturally diverse patients can be cared for in a confidential, respectful and friendly environment.
At Pediatric Associates of Hampden County, our physicians and staff understand the complex decisions parents face and are dedicated to providing the best care during times of acute illness, chronic disability and normal stages of growth and development.
Pediatric Associates of Hampden County was originally established in Westfield, Massachusetts by Dr. Paul Taylor in 1975. Dr. Taylor worked as a solo pediatrician providing care to many children in Western Massachusetts. As the practice expanded, a second office was created in Agawam in 1984 which later relocated to our current West Springfield location in 1992. As the practice has grown an emphasis has always been placed on maintaining the personal relationships between the providers and our patients and their families. The providers of Pediatric Associates of Hampden County strive to remain accessible to our patients by maintaining evening and weekend hours, and having physicians on call when our offices are closed. Our practice takes great pride in the flexibility and availability of the services we offer to our patients. We want to be the first place parents call when they have a concern about their children.
Your child’s health and well-being are our top priority. Learn about our new office policies designed to keep you and your family safe.
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June 21, 2022
COVID-19 vaccine update
We are excited to announce that we are expecting the arrival of the Pfizer COVID-19 vaccine for ages 6 months to age 4 years this week in our Westfield office.
We are planning on holding a COVID-19 vaccine clinic for ages 6 months to age 4 years on Saturday, 6/25/22 from 8 a.m. to 12 p.m. on in our Westfield office.
Please contact the office to schedule an appointment.
Two new physicians starting this summer!
Karen Conway, MD will be joining PAHC on June 27, 2022 and will be seeing patients in our Westfield office. Christa Morris, MD will be joining PAHC on August 1, 2022 and seeing patients in our West Springfield office.
March 29, 2022
Dr. Albert J. Callahan III announces retirement from Pediatric Associates of Hampden County
September 9, 2021
Updated! Earlier start date
PAHC, like many other medical practices, has continued to change in response to the COVID pandemic, including when and how we see patients. Return to school and Fall weather coming also tend to increase the number of children that need to be seen for respiratory infections like cough and runny nose, fever and generally feeling ill. We also have had staffing challenges due to the pandemic. In order to meet the demand, and to continue to see all of our patients in the safest way possible, starting September 20, we will be seeing well children only in the Westfield office, and sick children only in the West Springfield office.
This means that our providers will be going to each office on different days to see their patients. We realize that this is an inconvenience for many, and beg your patience and understanding. It's tough on us, too, but it's extremely important that we continue to maintain our very high standards in caring for our families. If getting to Westfield is tough for you, we encourage you to get a MyChart account if you don't already have one. This allows you to conduct some visits virtually via Zoom, and can help make transportation challenges much easier. This change isn't forever, and we look forward to both offices operating in a more "normal" fashion someday very soon.
August 19, 2021
Coronavirus (COVID-19) information
At Pediatric Associates of Hampden County your child’s health and well-being are our top priority. We continue to work diligently to stay up to date with the latest recommendations regarding COVID-19, from the CDC, the Massachusetts Department of Health, and our colleges at Boston Children’s Hospital.
July 9, 2021
Billing News Update
One change in particular that we wish to describe to you is how billing for routine checkups works under the new guidelines.
May 18, 2021
PAHC encourages all people ages 12 and up to get the COVID vaccine. We unfortunately are unable to provide the shots directly, but it is very easy and quick to find a location and time at: https://vaxfinder.mass.gov/
For more information regarding the COVID vaccine, check out the https://www.mass.gov/covid-19-vaccine website.
November 2, 2020
PAHC continues to be available to help facilitate COVID testing for our patients. Please do not hesitate to contact our office.
We would also like to offer our patients an additional resource to help families locate COVID testing sites in our area via the module below:
Please see the attached sheet from the Massachusetts Chapter of the American Academy of Pediatrics (AAP) for questions regarding COVID symptoms, differences between "isolation" and "quarantine", as well as state return to school recommendations for children with COVID-like symptoms or an exposure to close contacts. (Please note that each school district may have their own guidelines).
August 18, 2020
PAHC's return-to-school Policy
For school return, we recommend that all schools regularly endorse staff and students wear a cloth face covering, washing hands and practice physical distancing. The risks of not being in school are greater than the risks of spreading COVID when safety measures are practiced. The risks of not being in school include missing out on necessary education, physical occupational and speech therapy, necessary social skills, and the high level of academics that are required to master at each grade level.
Pediatricians recommend that all children should be in an appropriate educational setting. Keep children at home if they have a fever, cough, congestion, runny nose, diarrhea or vomiting. If a person tests COVID-19 positive, they can return to public settings when 24 hours fever-free without taking any fever medication AND their symptoms are improving AND it's been at least 10 days from beginning of symptoms AND at least 10 days from the date the positive test came back. If symptomatic but didn't get tested, all of the above guidelines. If COVID19 negative, return to public setting with 24 hours fever-free and symptoms improving.
August 17, 2020
PAHC's mask policy
Children ages 2 older can and should wear a cloth face mask, including while in schools, child care and other group settings. The ONLY exceptions to this universal recommendation for adults and children are for someone who is in respiratory distress or is unconscious, incapacitated or otherwise unable to remove a face covering without assistance. Note, asthma is not a reason not to wear a mask. The opposite is true - a person with asthma should take that step to protect themselves. We will not write letters stating that children do not need to wear masks.
June 24, 2020
New appointment reminder service!
As of June 30, 2020, we will have a new appointment reminder system for our patients. Families will now be notified via text message or voicemail.
Once your appointment is booked you will receive a notification that same day. The appointment reminders will be sent two weeks, three days, and three hours prior to your visit. For Virtual Visit appointments, the reminder will go out three days and then again one hour prior to your visit.
May 1, 2020
Virtual Visits Now Available
We are happy to let you know that our office is now able to provide Virtual Visits for medical and behavioral health when appropriate. We remain available in our office for visits that require a physical exam (for example ear checks); we ask that you please bear with us as we all get used to this new technology.