Office Changes | Newton Wellesley Family Pediatrics

Reminders for a swift visit with NWFP during the COVID-19 pandemic:

  • **NEW: Well visit questionnaires are available via MyChart up to 1 week before your visit. Please attempt to fill out any forms assigned to you or your child before you visit - this both expedites your visit and means less paperwork when you arrive! If you are not signed up for MyChart, call us today to do so.
  • Hospital entrances are being monitored and patients are checked in one at a time following COVID safety precautions and it may take longer than usual to get up to our office, please plan accordingly
  • Please remember to call from your car to notify us when you have arrived if you are coming for a sick visit so that we can make sure a room is ready
  • Prior to your appointment, you will be asked screening questions with your reminder call, please make sure to notify us if you have ANY symptoms of illness at all, and please make sure to notify us if new symptoms develop since you have last spoken to our staff. We have strict protocols for any patients with symptoms (time of day, specific rooms and staff that will assist you) and must know ahead of time so that we can ensure safety for all
  • We thank you for your understanding in efforts to keep our community safe.

Following the recommendations of Governor Baker's office and the American Academy of Pediatrics, we are starting to slowly expand our in-office visits. To do so safely, please see below for some additional measures our office will be taking. 

The American Academy of Pediatrics strongly encourages patients and providers to continue to bring children in for vaccines amidst the COVID pandemic to prevent outbreaks of vaccine preventable diseases. See a message from the AAP here

*Telehealth is here

We are very excited to announce that our practice now has the capacity to do virtual visits. In light of social distancing and keeping exposures to a minimum we are very excited to offer this. To schedule a visit, call our office. Keep in mind:

*You need an active MyChart account. To set one up, call us at 617-965-6700

Please note

  • Please arrive 15 minutes in advance. Only main entrances are open and the hospital is screening everyone that enters, thus it may take a few minutes longer to get up to our office. Masks are available upon entry to the hospital. 
  • Check in from your car. We encourage all families to call our office when you arrive so that we can ensure a room is ready. We can run any payments over the phone. We may ask you to wait in your car until a room is ready in order to avoid spending time in our waiting room.
  • Separate entrance and exit. All patients will enter our office through the usual entrance, and will be directed to leave through a separate back entrance. 
  • Parents and guardians of patients 13 years and older may be excused towards the end of the visit in order to give your child some confidential time with their provider. During this time we ask that you return to your car to avoid extra exposure in our waiting room. Please be available by phone in case we need to reach you. 
  • We ask that one caregiver, and no siblings, accompany patients and everyone above the age of 2 years old wear a mask at all times. 
  • We will continue to separate well child visits from sick visits, and the majority of sick visits will be conducted via teleheath at this time. Adhering to the above guidelines can help protect you and others during your in-person visit. 

Well visits

  • Starting June 1, we will expanded our in-person visits to: well visits of all ages
  • We will continue to offer well visits for all ages via telehealth at this time. If possible, please obtain a weight and height and answer any screenings assigned via MyChart prior to your appointment. 
  • In order to stay as paperless as possible, we recommend you sign up for MyChart even if you have an in-person appointment, in order to view your after-visit summary and documents online. Call us to sign up today.

Sick visits

  • We will continue to offer sick visits throughout the day via telehealth.
  • We are also now seeing sick visits in person, prioritized towards diagnoses that may require antibiotic treatment. Please note, we are seeing patients with COVID-compatible symptoms, but we have very specific protocols for these visits including time of day, staffing, and maximum visit time for the safety of all - thus please notify us before your visit if the patient has any symptoms compatible with COVID-19.
  • We do not have the capability to a COVID visit and a well or follow up visit at the same time in order to keep exposure to a minimum. 
  • Please note, telemedicine visits and phone calls are billed to your insurance company just as in-office visits are. Depending in your coverage, their may be some patient responsibility.

Please note

If you or anyone in your family has symptoms of COVID-19 (new fever, cough, sore throat, runny nose/congestion, shortness of breath, muscle aches, loss of smell or taste), known exposure to a COVID case or out of state travel, please call our office before your appointment to discuss the safety of coming in. Our office will be calling to confirm your appointment and ask you screening questions 24 hours prior to your visit. 

FYI

We know coming to the doctor's office can be scary for children and families. For everyone's safety, we will be wearing differing levels of personal protective equipment. Helping your child prepare for what to expect can help allay fears.

With that in mind, this is what we will look like. Feel free to share this photograph of our very own Dr. Brown before you come, talk about how masks can help protect us and you, and maybe even decorate your masks before you come in!