695 Truman Parkway
Hyde Park, MA 02136
100 Highland Street
Milton, MA 02186
- Monday through Thursday: 9 a.m. to 5:30 p.m.
- Friday: 9 a.m. to 5 p.m.
- Saturday, Sunday, and Holidays: 9 a.m. to noon
- Limited routine visits are available on Saturday mornings. Urgent visits on weekends and holidays can be arranged by paging the provider between 8 a.m. and 11 a.m.
Refills can be requested on our website at any time or by calling our office during regular hours. Please allow 72 hours for prescription refills to be completed.
Well visits may be scheduled up to 6 months in advance. Well visits can be scheduled with your primary care physician or a nurse practitioner in your care team and are usually available within 4 weeks of your request for an appointment. Evening, after school, and Saturday well visits are in high demand and can require a few months advance planning.
Urgent visits are available daily until the office closes. We ask that you call as early in the day as possible when requesting a same day visit. Requests for nonurgent visits will be accommodated that day if appointments are available. If we do not have same day availability the request will be triaged by our nursing staff, and an appointment will be arranged at a time that is convenient for you and clinically appropriate.
For concerns that arise after hours or on weekends, our website (hydeparkpedi.com) is a useful resource for medical advice and medication dosages. If you have an urgent concern that is not adequately addressed on our website, please call our regular office number to reach the doctor or nurse on call. A physician from our practice is on call at all times to return your call or support the nurse who returns your call. Our answering service will take a message and page the on-call physician or nurse to return your call. During periods of very high volume, calls are prioritized by severity of symptoms. Calls are usually returned within 15 minutes, but on rare occasions, it could take up to an hour to receive a call back for a non-urgent issue. If your call has not been answered in a reasonable amount of time, please call back. Modern technology can falter from time to time, and occasionally, a call or page might get “lost.”
Please try to reserve after-hours calls for truly ill children or for concerns that cannot wait until regular office hours. We are charged fees for these calls and are not reimbursed for this service; accordingly, we hope you will limit after-hours calling to truly urgent needs only. If you believe your child may be critically ill and that it would be unsafe to wait at all prior to receiving medical advice or care, you should proceed directly to the nearest emergency room.
Our phones are answered live by our receptionists–not an automated attendant–during our weekday business hours. Our nurses are available all day to answer any advice questions you have or to help you determine if and when your child should be seen in the office. Our nurses return calls promptly, usually within 15 minutes. If an issue is urgent a nurse will pick up your call immediately. If you would like to speak with your provider on a day that your provider is in the office, our receptionist will take a message and your provider will call you back by the end of the day. If your provider is not in the office, the receptionist will let you know when she will return and when you can expect a call back.
We believe that, along with you, we know your child’s history and healthcare needs best.
Given your access to us by telephone 24 hours a day, seven days a week, we hope that you will restrict trips to emergency rooms for problems requiring immediate medical attention or true, life-threatening situations. (Examples include a child who is breathing with difficulty or who has stopped breathing, a bleeding wound that you cannot control, or an injury that has caused loss of consciousness, to name a few.)
If your child requires immediate medical attention or is experiencing a life-threatening emergency, call 911 or proceed directly to the nearest emergency room. If you are concerned that your child might need emergency attention but believe that it is safe to wait for advice, please call us before proceeding to an emergency room. We will contact that facility to inform them of your child’s current problem and provide details of any pertinent medical history. Please let us know as soon as possible about any emergency-room care your child may have received so that we can obtain the emergency-room record and provide any necessary follow-up care.