Our Policies | Framingham Pediatrics

Office hours

Our office is open every day of the year in order to help us best meet your family's health care needs.  In most cases, your child's medical care will be best provided in our office, with our team that knows you and your family, rather than in an Emergency Room or other location.   If you have questions about whether your child's medical condition can wait until our office opens again the following morning, please call our office to reach our after hours triage service for advice.

The office closes for lunch at noon and the phones are forwarded to the answering service. In the event of an emergency during the noon hour, the answering service can always locate one of the doctors for you. As always, the answering service can be reached by calling our main office phone number.

Patients are seen by appointment only. We have tried to make our office hours as flexible as possible in order to accommodate the needs of different families. We try very hard to see all patients on time, and we ask that you extend the same courtesy to us. Appointments for routine physicals or for special problems should be scheduled well in advance so we can offer you a variety of time and date options to fit your schedule. Please notify us as soon as possible if you are unable to keep an appointment. All “sick” or urgent care appointments are booked on a same day basis. We leave time in each day’s schedule to see sick patients who need or wish to be seen that day. We ask that you call as early in the day as possible (after 8:30a.m.) in order to help us fit your needs. 

We feel strongly that each of our patients should have one individual primary care physician who knows them well and not simply be a patient of a group practice. Whenever possible, you will see your own doctor when you visit the office. If your doctor is off at that time, another one of the doctors will always be covering. 

Emergencies

If you have an after-hours emergency that needs immediate attention and cannot wait the five or ten minutes that it may take for us to call back, bring your child directly to the nearest emergency room and ask them to call us for you. When possible, we encourage you to use the MetroWest Medical Center/Framingham Union Hospital Emergency Room, as it is staffed by doctors who are specifically trained in pediatric emergency medicine. More Info

Appointments

Framingham Pediatrics takes pride in offering a range of providers and appointment times to accommodate your schedule. Please call our office to schedule any appointments and our front desk staff will accommodate your desired time to the best of their ability. If you are running late or need to reschedule, please contact our office as soon as possible.

Please note that we now offer the ability to schedule sick and well visits through our Patient Portal.  Sign up now!

Evening hours

Framingham Pediatrics offers evening hours for scheduled and urgent appointments. A physician is available in the office Monday through Thursday evenings during the school year until 7 PM by appointment only. 

Phone calls

Our Call Hours are 8:30 to 9:00 daily. During this time the nurses and physicians are available to answer your questions and concerns. This is the time to call with questions about the management of an acute illness, or to discuss any concerns that you have about routine child care, behavior or development.  At other times of the day our triage nurses are always available to speak with you for telephone advice, and when the office is closed, our after hours triage service can always be reached by calling our main office phone number.  More Info

Insurance and billing

Each of us is a participating provider in almost all of the HMO's and PPO's in the area. In particular, we do participate in all of the Blue Cross/Blue Shield plans, Harvard Pilgrim Health Plan, Tufts Health Plan, and Fallon Health Plan. More Info

Payment options

We accept checks, cash or credit cards. We also offer a flexible payment plan. Please see our Financial Coordinator for details. We are happy to file insurance for your reimbursement as long as you are free to choose your own pediatrician.

Referral telephone line

In order to make it easier for our patients and their families to obtain insurance referrals from our office, we have begun a new referral telephone line. Parents can call (508) 879-1226 24 hours a day, seven days a week and leave a recorded message for our office staff requesting a referral. Messages will be checked twice a day during the week, and referrals will be completed in the timely fashion that our families have become accustomed to. We hope that use of this new line will free up our regular office lines for families calling with medical problems that need our attention. More Info

Adolescent policy

As our young patients grow older, they take more responsibility for themselves and for their own health care. We want you to know that we view them as our patients, and that our primary concern and responsibility is for them and for their needs. More Info

Vaccine policy

The physicians of Framingham Pediatrics firmly believe in the effectiveness of vaccines to prevent serious illness and to save lives. We firmly believe in the safety of our vaccines. We firmly believe that all children and young adults should receive all of the recommended vaccines according to the schedule published by the Centers for Disease Control and the American Academy of Pediatrics. The recommended vaccines and their schedule given are the results of years of scientific study and data-gathering on millions of children by thousands of our brightest scientists and physicians. More Info

Medication refill policy

All medication refill requests require at least 48 hours notice to ensure that your child's primary care pediatrician has the opportunity to review the refill request and has ample time to contact you with questions or changes he or she may have. Please plan accordingly.  More Info