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Emergency Communications Center

Phone: 866.771.KIDS
PTh(or) 617.355.8893





Delivering the highest level of trauma care
Trauma Program and Transport Team streamline access
in urgent situations

Transport Team rolls out high-tech ambulance

Children’s new, state-of-the-art ambulance allows the hospital’s Critical Care Transport Team to transport patients from premature newborns to young adults requiring specialized services or resources.


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The ambulance carries advanced equipment for critical care, making it a traveling ICU. It has enough space for two patients on stretchers or in isolettes, and up to six staff and family members. It is the first vehicle in New England dedicated to the transport of sick and injured children.

Children’s is home to the busiest pediatric trauma center in New England, and one of the 10 busiest in the country. Recently re-verified as a Level-1 pediatric trauma center by the American College of Surgeons, Children’s is one of about a dozen hospitals in the United States to provide the very highest level of pediatric trauma care.

The Trauma Program works closely with a Critical Care Transport Team and Children’s Emergency Communications Center. These two components streamline patient and provider access in urgent situations.

The Transport Team is made up of nurses, doctors and EMTs who provide acute treatment that extends well beyond Children’s doors. “This remarkable depth of resources allows Children’s to provide state-of-the-art care to more injured children,” says David Mooney, MD, director of the Trauma Program.

Meanwhile, the Emergency Communications Center (ECC) allows referring physicians to obtain advice and arrange patient transport to the Emergency Department or intensive care units, all with one phone call. Staffed by trained communications specialists working closely with physicians, nurses and administrative staff, the ECC handles emergency referrals for medical, surgical, trauma, neonatal and cardiac patients. Since beginning in January of this year, the system has eased the referral process for the region’s most critically ill and injured children.

“Together, these resources provide unique services and expedite access to Children’s emergency and critical care,” says Monica Kleinman, MD, director of the Critical Care Transport Team. “They benefit referring physicians and, ultimately, patients and families.”