A continuing commitment
Technology increases patient access
to care
Children’s Hospital Boston recently introduced SmartTalk,
a new patient communication system that automatically calls patients
prior to an appointment or procedure to deliver a personalized
reminder message.
The telephone reminders, which are spoken in a recorded human
voice, are more reliable than mailed notices. They allow patients
to give verbal or touch-tone confirmation that they will keep
or reschedule their appointments, and can include personalized
information or instructions for each patient about his or her
upcoming procedure. Reports show providers which patients have
confirmed or plan to reschedule.
Look for more information about customer service improvements
in future issues of Pediatric Views.
