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Interpreter Services arranges for interpreters in more than 35 languages to assist patients and families. You may request an interpreter before you come to the hospital. If you need an interpreter while you are in the hospital, please ask your child's nurse or page the interpreter on-call through the page operator, at ext. 5-6369.
Spanish-speaking interpreters are available 24 hours a day; they are in the hospital on weekdays from 8:30 a.m. to 6 p.m., and on-call evenings and weekends. The interpreter on-call can also help locate interpreters in other languages to help in person or via a three-way phone conference.
All families need to communicate clearly about their child's hospital experience. If you need an American Sign Language (ASL) interpreter, ask your child's nurse or physician to contact the interpreter on call through the page operator, 617-355-6369 (available 24 hours/day). Deaf persons can leave messages for the ASL interpreter at 617-355-6603/TTY. For more information on TTY services at the hospital, see telephone and TTY.
When requesting interpreters, please provide as much notice as possible.
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