Q. Why didn't you bill my insurance carrier?
A. If there is no notation of a denial or partial payment, please go to
Update Insurance Information page to
give us your insurance information again.
Q. My insurance company has made a payment but I still have a balance. What should I do?
A. Please contact your insurance carrier for an explanation of your benefits; this balance may be a co-pay, deductible, or an out-of-pocket expense.
Q. Where is there a statement of insurance carrier denial on my bill?
A. Please contact your carrier for the reason for denial
Q. What if I have already made payment on my account?
A. Please forward us a copy of your receipt or cancelled check.
Q. You do not have my correct insurance carrier listed. What should I do?
A. Please go to the Update Insurance Information page and complete the insurance update information or
call 617-355-3397.
Q.I did not have the service listed, or I was not at the hospital on that particular day. What should I do?
A. Please go to the Submit a Question About Your Bill page and complete the form or call 617-355-3397.
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