The Patient Relations Department is available to work with families to address concerns about care, hospital policies and procedures, the quality of hospital services or the Patients' Bill of Rights. Discussions with Patient Relations staff are always confidential.
If you have any concerns, please call, write or visit the Patient Relations Department:
Mailing Address
Patient Relations Department
Children's Hospital Boston
300 Longwood Avenue
Boston, MA 02115
Location: Farley Building, 1st Floor
Hours: Monday through Friday, 8:30 a.m. to 4:30 p.m.
Phone: 617-355-7673
After 4:30 p.m. and on weekends, call the administrator on duty (AOD). Call ext. 5-6363 from inside the hospital or 617-355-6369 from outside the hospital.
If the call is not urgent, please call 617-355-7673 and leave a message. Your call will be returned by a Patient Relations staff member within 24 hours if you are calling during the week and on the following business day if you are calling on weekends.
To send your feedback by e-mail please include your name and phone number, and a staff member from the Patient Relations team will contact you.
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