For Patients and Families
Before your visit
Our world-renowned doctors and nurses are available to serve all of your child's health care needs, from regular check-ups to specialist consultations.
To make an appointment, call 617-355-6000, or go to our Clinical Services page to select the program/service or department that your child needs. Or, have your child's pediatrician call us for a second opinion or a referral.
To make the most of your visit, follow these helpful tips:
Write it down before you come
Write down any questions you or your child may have prior to your visit. If your child is anxious, consider visiting the hospital before the appointment.
Gather your information
As an active partner in your child's health care, you play a very important role. Bring a list of the medicines your child is taking, including names and the doses. For children with complex health needs, consider creating a medical history binder and include evaluations from other physicians and/or your child's school.
To help you and your child prepare emotionally or mentally for your visit to the hospital or doctor's office, see our age-related guidelines for preparing your child for the hospital.
Bring someone with you
It's helpful to have an extra set of hands and ears when hearing new medical information, so if possible, bring another adult with you to the appointments. If you can't bring someone with you, many of our clinics have people who can assist you, such as Child Life specialists, social workers and volunteers. If we can help you in any way, please let us know.
Build in an extra 45 minutes of travel time. Traffic and parking often take longer than you may expect. Also, allow 10 to 15 minutes for the check-in process.
Delays do happen, so be prepared. Bring a favorite book (for you and your child) or some drawing paper to help make the time go by more quickly. If you have to wait for your child's doctor because of an unexpected emergency or on a very busy day, remember that your child will receive the same immediate care if he or she is in a similar situation.
Make the most of your child's appointment
Ask questions while meeting with your child's doctor. Also, remember to ask for any instructions from the doctor or letters of medical necessity that you need for school or your child's pediatrician.
After the appointment
As soon as you’re done meeting with the doctor and nurse, take a few moments to write down some notes about what just happened during the visit; also write down any other questions you have and important phone numbers to call, such as the clinic's nursing line, prescription refill line and appointment line. When possible, make your child's follow-up appointment before you leave and write down new appointment dates.