For Patients and Families
Information about your bill
There are two bills you may receive: a hospital bill for services provided at the hospital or a physician bill for all of your physician charges. Your bill includes all of the charges for each of your children who receive care.
The hospital submits bills for an inpatient stay with the daily charges for the room, which includes meals, some of the routine supplies used and the nursing services, charges for use of the Emergency room and the personnel there, charges for each time unit that you spent in an operating room plus the supplies used while in the OR, for diagnostic procedures performed like X-rays and labs, medications given while you were there, and therapies like physical or respiratory therapy, etc.
For hospital outpatient services, the bill is similar except there are no room charges, just the ancillary services, supplies, use of special surgical rooms, and medications, gases and anesthesia. Nursing services are included in the OP facility billings.
For inpatient and outpatient use of hospital facilities, Anesthesiologists, Radiologists, Emergency Physicians, and sometimes Pathologists and Anesthetists, usually bill separately from the hospital
The physician bills for the services she provides. In her office, that would be the physician services during the office visit and exam, collects and/or studies performed, any minor procedures or surgeries, etc.
For services provided at the hospital, she bills for only what was done and not for any of the supplies used or room charges, etc. So that would be charges for each hospital visit and exam of you in the hospital, surgery or procedures done while you were there, and/or consultations.
Types of Payments
Children's Hospital, Boston accepts the following types of payment:
- Cash (in person only)
- Personal Check or Traveler's Check
- Money Order
- American Express
Payment may be made either by phone 617-355-3397, by mail or you can pay your bill online. Please refer to your bills for more contact and mailing information.
Our refund policy
If you have made a payment via Boston Children's Hospital online portal and are due a refund, we will issue a refund to the original credit/debit card that was used to make the initial payment.
All credit/debit card refund requests must be made by contacting Boston Children's Hospital Customer Service department at 617-355-3397 .
Have a question about your bill?
Boston Children's Hospital Patient Financial Services staff is available to help you understand your bill. Please contact us by calling 617-355-3397.
Here are a few helpful hints when calling our office:
- We will ask you to identify yourself and your relationship to the patient.
- Make sure to have your account number and contact information ready. These are readily available on your billing statements.
- Make written notes about phone calls and conversations that you initiate concerning your bill.
- If your insurance company has already sent an Explanation of Benefits (EOB), have it in front of you during your call.