Security and Policies

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Latex policy

Mylar balloons for patients are welcomed at Boston Children's Hospital. However,latex balloons are not allowed anywhere in the hospital. To ensure a safe environment for patients and their families, deliveries of latex balloons to the hospital will not be accepted.

Cell phones

Cell phones and other wireless devices (PDAs, Blackberry's, etc.) cannot be used on patient floors or near any medical equipment. Please turn them off in restricted areas. However, they may be used by the elevator area on each patient floor, as well as in the main areas of the hospital. If you have questions about this policy, please call the Biomedical Engineering Department at 617-355-6166 or Telecommunications at 617-355-8444.

Smoking

Boston Children's is a smoke-free institution. This applies to all patient rooms, bathrooms, waiting areas, lounges, hospital entrances, all hospital buildings and the Prouty Garden. There are maps on the edges of the hospital's property of the places in the Longwood Medical Area where smoking is allowed.

Alcohol and drugs

Alcohol and illegal drugs are prohibited in the hospital and on the grounds. Patients, parents or other visitors who would like professional help for problems with alcohol or drug use may speak to a nurse, physician or social worker.

Weapons

Weapons, including firearms and knives, are not allowed on hospital grounds. If you are legally authorized to carry a weapon, please contact the Security Office at 617-355-6121 before coming to the hospital to arrange to have it secured when you arrive. The Security Office will hold your weapon while you are visiting the hospital; you may claim it when you leave.

Security

  • Since many people go into and out of the hospital at all hours, theft is a concern. Please leave all valuables at home, including expensive clothing, electronic equipment, large sums of money and valuable jewelry.
  • If you do bring items of value, keep them locked up at all times. Each patient room includes a small storage safe.
  • For safety reasons, Children's recommends that you do not walk alone outdoors at night. Please call Security if you need an escort.

Boston Children's staff works hard to make the hospital a safe and comfortable place. Security personnel are available to help you and answer your questions at all times of the day and night.

Contact Security

Security Office:
Location: Blackfan Garage
Office Hours: Monday through Friday, 8 a.m. to 4:30 p.m.

Phone: 617-355-7455

Emergency Security Assistance (24-hour): 617-355-6121

Request an Appointment

If this is a medical emergency, please dial 9-1-1. This form should not be used in an emergency.

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Send RequestIf you do not see the specialty you are looking for, please call us at: 617-355-6000.International visitors should call International Health Services at +1-617-355-5209.
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This department is currently not accepting appointment requests online. Please call us at: 617-355-6000. International +1-617-355-6000.

This department is currently not accepting appointment requests online. Please call us at: 617-355-6000. International +1-617-355-6000.

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You will be contacted within 1 business day.

If you have questions or would like more information, please call:

617-355-6000 +1-617-355-6000
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The future of pediatrics will be forged by thinking differently, breaking paradigms and joining together in a shared vision of tackling the toughest challenges before us.”
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