Accessibility and Special Accommodations

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At Boston Children's Hospital, we are committed to making our facilities and services accessible to all. 

If you need a special accommodation, such as a wheelchair accessible bathroom, interpreter or escort assistance, please speak with a member of your health care team or a Boston Children's service provider (for example, Front Desk or Valet staff). We are here to help you and your family.

What types of accessibility services does Boston Children's Hospital offer?

Parking

  • Handicap parking: The main Boston Children’s Hospital garage located on Blackfan Street has designated handicap spaces. Visitors may also use our valet services, which are available 24 hours a day at the main entrance of the hospital.
    • The valet surcharge fee is waived for all visitors with a Handicap Plate (HP) placard or HP license plate who require valet services for their vehicle.
    • Normal garage rates apply. Please validate your parking ticket at the information desk in the main lobby to receive the discounted daily rate.
  • Oversized vehicles: The main garage has a maximum height clearance of 6 feet 8 inches. If your vehicle is too tall for the self-park garage, go to valet services at the main entrance of our hospital on 300 Longwood Avenue, Boston. Our valet services team can accommodate oversized vehicles and vans.
  • Accessing your car during your stay: If you need access to your car during your stay, valet services will gladly get your vehicle for no additional charge at any time during your visit.
  • Specially-modified vehicles: If you drive a specially-modified vehicle, please speak with the valet manager at the main entrance of the hospital for assistance. 

If you have any questions about parking accessibility, please contact Boston Children’s Parking Services at 617-355-6251 or by email at parking@childrens.harvard.edu.

Handicap accessible bathrooms

In each of our facilities, we offer bathrooms that are handicap accessible and meet ADA (The Americans with Disabilities Act) requirements. These bathrooms can accommodate wheelchairs and have other special features, such as grab bars and specially-designed toilets and sinks.

  • Please speak with a member of our staff to find the closest handicap accessible bathroom near you.

Language assistance

Our Interpreter Services team offers language assistance in more than 35 languages for patients and families who speak little or no English. During the visit, we pair families either in person, over the phone, or via video with a nationally certified interpreter who speaks their language. We also have interpreters who are fluent in American Sign Language (ASL) and who are Certified Deaf Interpreters (CDI). 

  • If you need language assistance, please speak with a member of your health care team.

Security escorts

Walking escorts are available 24 hours a day to patients and families. If you would like an escort, please call 617-355-6121. Please allow a 15-minute response time. A security officer will meet you at your location.

Escort service is limited to the following areas:

  • 333 Longwood Parking
  • 375 Longwood Parking
  • Along Longwood Avenue, from Brookline Avenue to Louis Pasteur Avenue
  • Beth Israel Deaconess Medical Center
  • Boston Children's Inn
  • Boston Children's Parking Garage
  • Brigham and Women's Hospital
  • Emmanuel College lot
  • Green Line "D" Train -- Longwood stop
  • Green Line "E" Train -- Longwood Medical Area stop

Service animals

We welcome the use of service animals by any person with a disability. Service animals are not allowed in areas of the hospital where they would cause a major change to hospital operations or impact the safety of others. 

Telecommunications devices for the deaf (TDDs) and telephone relay services

A video phone is available for use in our Hale Family Center for Families, located at our Main Campus (300 Longwood Avenue, Boston, MA). 

Boston Children’s is so much more than a hospital—it’s a community of researchers, clinicians, administrators, support staff, innovators, teachers, patients and families, all working together to make the impossible possible. ”
- Sandra L. Fenwick, President and CEO

Boston Children's Hospital
300 Longwood Avenue, Boston, MA 02115
For Patients: 617-355-6000
For Referring Providers: 844-BCH-PEDS | 844-224-7337

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