The Center for Families

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The Center for Families at Boston Children's Hospital is dedicated to helping families find the information and resources they need to understand their child's medical condition and take part in their care. All patients, families and professionals are welcome to benefit from the services provided by the Center.

The Center for Families offers a friendly and comfortable place for patients and families to:

  • Find information on your child's condition, illness and treatment
  • Learn about hospital and community resources
  • Use family computers to email, word process and search the Internet
  • Request family-to-family support
  • Borrow from our Lending Library which has books on topics such as medical conditions, child development, parenting and sibling issues
  • Consult with the Lactation Support Program for breastfeeding assistance
  • Attend a workshop or seminar
  • Access special programs such as Pawprints, Boston Children's Hospital therapy dog visitation program
  • Set up a web page for your child while in the hospital to keep friends and relatives updated and in touch with your child and family.

From before you arrive to after you go home, The Center for Families is here to answer your questions, provide you with resources and help guide you through your time here at Boston Children's Hospital.

For any questions, call us at 617-355-6279, or e-mail us.

Generous donors are helping to support our families here at Children’s. You can be a part of this effort by making a gift online by clicking here. Your contribution of any amount will help. If you would like more information about giving opportunities, please contact Kate Renaud at; 857-218-3183. 

Our Services

  • Family Education and Resource Program- Develops comprehensive patient education information sheets, resource packets and provides links to community services for families.

  • Family to Family Program - Offers families support by connecting them with trained, experienced volunteer families whose children have similar needs.

  • Lactation Support Program - Provides breastfeeding support and education; works with mothers to prevent and manage breastfeeding problems; and assists mothers by renting breast pumps and equipment.

  • Call Center - Facilitates communication between community-based physicians and Children's physicians to ensure that patients receive high-quality, coordinated care, information and access to services. Staffed between 8:30 a.m. and 4:30 p.m., Monday through Friday at 1-800-355-7944.

  • Patient Family Advisory Council - In existence since 1982, the Patient Family Advisory Council develops ways of enhancing the practice of family-centered care by increasing family input into hospital programming & policy design. For more information or to request a copy of Children's plan to meet new DPH regulations that mandate the existence of a Patient Family Advisory Council in all hospitals, contact the Center for Families at 617-355-6279.

  • PawPrints Therapy Dog Visitation Program - Provides visits to eligible patients and their families from one of the hospital's therapy dogs. The goal of PawPrints is to provide hospitalized children and their families with a healthy diversion from the usual hospital routine and an opportunity for social interaction.

  • CarePages Patient Websites - Provides an easy-to-create web page for your child who is hospitalized to help keep family and friends updated and in touch.

  • Teen Advisory Committee - A Collaborative program facilitated by staff from multiple departments. Teens propose ideas and work on projects that will enhance the quality/quantity of programs effecting adolescent patients.To learn more about The Center for Families and our programs:

Please call 617-355-6279, email or stop by Farley Room 111.

Helpful Resources

Since not all health information on the internet is reliable, it is important to learn to identify quality information and to always discuss information you find in the internet with your doctor or health care provider.

The following is a list of websites recommended by the Center for Families. Please email us to tell us about other websites that have been helpful to you and your family.

Alliance of Genetic Support Groups

Center for Young Women's Health

Easter Seals

Federation for Children with Special Needs


Massachusetts Department of Public Health

Mass. DPH Division for Children with Special Health Care Needs

National Information Center for Children and Youth with Disabilities

National Institutes of Health

National Organization for Rare Disorders

Contact us

Come and see what the Center for Families is all about. Located on the first floor of the Farley Building (Room 111), by the entrance to the Prouty Garden.

How to reach us:

Day of the Week    



8 a.m. to 7 p.m.


8 a.m. to 7 p.m.


8 a.m. to 6 p.m.


8 a.m. to 7 p.m.


8 a.m. to 7 p.m.


9 a.m. to 1 p.m.



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If this is a medical emergency, please dial 9-1-1. This form should not be used in an emergency.

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If you have questions or would like more information, please call:

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The future of pediatrics will be forged by thinking differently, breaking paradigms and joining together in a shared vision of tackling the toughest challenges before us.”
- Sandra L. Fenwick, President and CEO