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Send RequestIf you do not see the specialty you are looking for, please call us at: 617-355-6000.International visitors should call International Health Services at +1-617-355-5209.
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This department is currently not accepting appointment requests online. Please call us at: 617-355-6000. International +1-617-355-6000.

This department is currently not accepting appointment requests online. Please call us at: 617-355-6000. International +1-617-355-6000.

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Visit our Community of Care.

Hale Family Center for Families

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Our Mission
The Hale Family Center for Families is dedicated to supporting families through their experience at Boston Children's Hospital. All patients and families are welcome to benefit from the services provided by the Hale Family Center for Families (listed below).

You can also find them in our brochure by clicking here.

From before patient families arrive to after they go home, the Hale Family Center for Families is available to answer questions, provide resources and help guide families during their time at the hospital.

Una guía completa para la experiencia de los pacientes en el Hospital de Niños de Boston.

Contact Us

Located next to the main lobby between Au Bon Pain and the interactive wall.

Hours of Operation

  • Monday to Friday 8 a.m. to 7 p.m.
  • Saturday, Sunday and major holidays 9 a.m. to 5:30 p.m.

Contact Information

Generous donors are helping to support our families here at Boston Children’s. You can be a part of this effort by making a gift online by clicking here. Your contribution of any amount will help. If you would like more information about giving opportunities, please contact Vincent Vittoria at 857-218-3195.

Our Services

  • Accommodations - This program encompasses the Patient Family Housing Program and the ICU Sleep Spaces.
  • Call Center - Facilitates communication between community-based physicians and Boston Children's physicians to ensure that patients receive high-quality, coordinated care, information and access to services. Staffed from 8:30 a.m. to 4:30 p.m., Monday to Friday at 1-800-355-7944.
  • Activity Space and Library - Houses and lends books on medical and developmental topics to families of inpatient children and staff as well as children's, teen and adult books, videos and games.
  • Clothing Closet - Houses donated supplies for patients and families with a clinical referral.
  • Computer, Print/Copy/Fax/Scan, Video Phone & Phone Charging Station - Houses Internet accessible computers for relaxation, work and the creation of Care Pages. Charges a variety of types of phones and houses a video phone.
  • Family Partnerships - This program encompasses the Family Advisory Council, the Family to Family Program, the Teen Advisory Committee. 
  • Lactation Support Program - Provides expectant and nursing mothers breastfeeding assessment, evaluation, education and support. Services are available for both families and staff. Breast pump rentals are also available.
  • Multicultural Services - Provides information and resources to non-native English speaking patient families in an organized, efficient and culturally competent manner.
  • Parking Program - Provides parking assistance for income eligible inpatient families. For other parking assistance options, please visit the Parking website.
  • Pawprints Program - Offers patients and families a visit from a dog, providing a healthy diversion from hospital routine and an opportunity for social interaction.
  • Playground - Rents basketballs to patient families and provides directions to playgrounds within Boston Children's walls and in the surrounding communities.

Seasonal Events

  • Education Fair - A free event where 30+ colleges, universities, trade schools and GED programs from across New England present information regarding programs, online courses, services, scholarships and financial aid.
  • Adopt a Family
  • Craft Fair - An all-day event for patient families and staff featuring a marketplace of unique gifts from more than 40 vendors, including handbags, quilts, stained glass, jewelry, holiday decorations, greeting cards and much more.
  • Keeping Connections - An annual bereavement conference for families.
  • Memorial Service - An annual memorial service to remember patients.
The future of pediatrics will be forged by thinking differently, breaking paradigms and joining together in a shared vision of tackling the toughest challenges before us.”
- Sandra L. Fenwick, President and CEO

Boston Children's Hospital 300 Longwood Avenue, Boston, MA 02115 617-355-6000 | 800-355-7944