At Boston Children’s Hospital, we recognize that our patients and their families are the experts on their health care experience. In order to truly understand their views and respond to their needs, we have formed powerful partnerships to give families a strong voice—one that is heard throughout our organization, up to our top leaders. Families’ feedback is so important to us that it is shaping the way we conduct care and guiding the future of our organization.
Our Family Partnerships program helps make this possible. The program connects families with Boston Children’s teams, committees and councils. Together, patients, families and hospital staff work on projects to improve the hospital experience and to ground our approach to care in a truly family-centered way.
If you would like to get involved in our Family Partnerships program, click here to tell us more about yourself.
Have questions? E-mail FamilyPartnerships@childrens.harvard.edu
About Family-Centered Care at Boston Children’s
In a family-centered model of care, families partner with their health care team to guide their child’s plan of care. Our practice of family-centered care is based on the Institute for Patient- and Family-Centered Care’s core concepts:
Respect and dignity. The health care team listens to and respects patient and family views and choices. Patient and family knowledge, values, beliefs and culture are included into the planning and delivery of care.
- Information sharing. The health care team shares all information with patients and families in a way that is supportive and useful. Patients and families receive timely, complete and correct information, so they can make choices about their child’s plan of care.
Participation. Patients and families are encouraged to become involved in their child’s plan of care at the level they choose.
- Collaboration. Hospital staff work together with patients and families in:
- Policy and program development, implementation and evaluation
- Design and improvement of hospital facilities
- Professional education
- Delivery of care