March 2015

Practice Liaison Program and Family Advisory Council collaborate to Improve Access

Practice Liaison Program

As part of Boston Children's Hospital's ongoing effort to improve access to the care that we provide, the Practice Liaisons Program is continuing to expand in both numbers and the hours when its services are available. During this expansion, the Practice Liaison Program completed four design sessions, with the goal of developing an agreed upon quality assurance process, determining the need for a full-time triage nurse resource to support the Liaisons, and providing the necessary guidance to create detailed Service Level Agreements (SLA) between the Liaisons and the departments...

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