March 2015

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Practice Liaison Program and Family Advisory Council collaborate to Improve Access

Practice Liaison Program

As part of Boston Children's Hospital's ongoing effort to improve access to the care that we provide, the Practice Liaisons Program is continuing to expand in both numbers and the hours when its services are available. During this expansion, the Practice Liaison Program completed four design sessions, with the goal of developing an agreed upon quality assurance process, determining the need for a full-time triage nurse resource to support the Liaisons, and providing the necessary guidance to create detailed Service Level Agreements (SLA) between the Liaisons and the departments...

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We are grateful to have been ranked #1 on U.S. News & World Report's list of the best children's hospitals in the nation for the third year in a row, an honor we could not have achieved without the patients and families who inspire us to do our very best for them. Thanks to you, Boston Children's is a place where we can write the greatest children's stories ever told.”
- Sandra L. Fenwick, President and CEO

Boston Children's Hospital 300 Longwood Avenue, Boston, MA 02115 617-355-6000 | 800-355-7944

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