Every month, Boston Children’s Hospital honors one of our own—a member of the Boston Children’s family who exemplifies the very best in our commitment to care, research, teaching and community.
Candice Mabry, administrative associate in tbe Post-anesthesia care unit (PACU) is December's Employee of the Month. As an administrative associate, Mabry oversees the busy - some would say chaotic - PACU desk which involves answering phone calls, requesting beds, delivering trays and wheelchairs, helping nurses with patient transfers to the floor and just about anything else her team members can think to ask for. The PACU is a fast-paced environment with complex workflows and high turnover, and places multiple competing demands on Mabry's attention. She manages it all with creativity and seemingly no effort at all. "On even the busiest days, I know I can count on Candice to keep a level head, have a great sense of humor and most importantly, not drop the ball," one PACU clinician says.
To the other members of the PACU team, what's even more impressive than the skill, efficiency and organization Mabry brings to the team is the fact that she is always a warm and supportive presence to everyone she interacts with. That's especially handy in her role because she is often the first person families and visitors interact with. Some even claim that it's possible to hear her smile over the phone. And no matter how many times the phone rings or how many people are clamoring for her attention, she gives each call and person the time and attention they deserve. "Candice makes them feel as if she has all the time in the world for their concern or question. She is the perfect example of exceptional care," one colleague explains.
Her bright and cheerful disposition is reflected in her eye-catching style. "Just seeing her brings a smile to your face as she color-coordinates her beads to her clothing to her bags to her pens all the way to her headphones," another colleague says. As her manager explains, there is rarely a day when a family member or visitor doesn't approach her to tell her how much they love Mabry.
Patients and visitors aren't the only ones with whom Mabry is popular. In addition to her vital administrative role and her rapport with families and visitors, Mabry proactively identifies areas where improvements can be made and suggests helpful ideas to resolve issues. Within her department, she's known as a leader in team spirit. When one of her colleagues experienced two devastating personal losses back to back, Mabry was the first to volunteer to fill in the gaps in coverage. And because she is deeply attuned to the rhythms of the department, Candice is usually the first person her team members turn to with questions. "I personally feel that Candice allows me to do a better job because I know I can rely on her to keep the unit running smoothly," one of her colleague says.
"She is always so positive," says another. "She is a truly special person and I feel so lucky to have the privilege of working with her every day."