Every month, Boston Children’s Hospital honors one of our own—a member of the Boston Children’s family who exemplifies the very best in our commitment to care, research, teaching and community.
The way his manager describes it, Jean Eddy Calixte walked into Boston Children’s Hospital as a new Patient Service Assistant (PSA) in 1996 with a smile on his face and hasn’t stopped smiling in the 18 years since then. Eddy, as his colleagues throughout the institution know him, plays an integral role in the Medical Surgical ICU by stocking supplies and ensuring that they are ready for patient use. Because of the volume and diversity of patients and equipment needs, Eddy routinely stocks more than 6,000 pieces of equipment every single day—which explains why he can easily rattle off item numbers from memory for almost anything a nurse, physician or other staff member might request.
Eddy embodies the characteristics of an expert Patient Care Assistant. He consistently carries out his responsibilities with meticulous attention to detail. He makes it a habit to stop whatever he is doing if a colleague needs help locating an item. His commitment to following up is unmatched; he’ll search high and low across the hospital for any items that could make the difference in a patient’s day. His organizational and managerial skills even enabled the Medical/Surgical Intensive Care Unit to meet its budget goals. “He truly believes that expectations are only set to be exceeded,” one his colleagues says.
Eddy’s attention to detail and supportive personality are welcome additions throughout Boston Children’s. When 11 South was preparing to open, Eddy, under his own initiative, assisted in stocking and setting up the supply rooms. PSAs on other floors and units will often call him for help locating items and, without being asked, Eddy covers other ICU floors when a PSA is on vacation. “Eddy’s leadership is simply outstanding,” another colleague says. “His ability to grasp global situations while simultaneously paying attention to the smallest details is impressive. As a person, his positive attitude and professional behavior are inspiring.”
“We are lucky to have such a dedicated, hardworking and caring individual as Eddy on the MSICU team,” his manager explains. “Eddy exemplifies what it means to go above and beyond on a daily basis, always with a smile on his face.”