NCR Picker recognizes Boston Childrens for its commitment to improving the patient experience

October 13, 2011

Boston, Mass.– NRC Picker (NRCP), a division of National Research Corporation, has selected member Children’s Hospital Boston as a recipient of its 2011 Path to Excellence award.

NRC Picker selected Path to Excellence award recipients based on their achievement within categories that patients have identified as being most important to the quality of their care. The award is bestowed only on those organizations ranked by patients as being a top performer in one of the following seven categories: Rate Hospital, Specialty Hospital: Rank Hospital, Children’s Hospital: Overall Rating, Adult: Would Recommend Doctor’s Office, Pediatric: Would Recommend Doctor’s Office, Catalyst Improvement Planner Champion and Most Improved Member.

The winners were selected from NRC Picker's extensive database of members for their performance over the last four quarters. Children’s was selected for its top ranking in the category of Children’s Hospital:  Overall Rating.

“NRC Picker congratulates Children’s for this outstanding and distinguished honor,” said Susan L. Henricks, President and COO of National Research Corporation, “Earning the 2011 Path to Excellence award is a sign of noble achievement and we are proud Children’s is ranked among our highest achieving member organizations. Our framework of steps called The Path to Patient-Centered Care is a model that helps guide organizations to make long-term improvements and successful outcomes, without ever losing sight of what matters the most – the patient.”

As a 2011 award recipient, Children’s is among a select group of healthcare innovators leading the way on the Path to Patient-Centered Care.

Earning the award designation indicates a strong and ongoing commitment to the practice of patient-centered care, said Henricks. “The success of Children’s proves it’s doing what’s best and what’s most important for patients and their families.”

Erin Tornatore

About NRC Picker:

NRC Picker is passionate about patient-centered care. We’re dedicated to measuring and improving the most important aspects of the patient experience. Our comprehensive approach to integrated research, evidenced-based best practice recommendations and quality improvement helpsclients achieve successful patient-centered care environments.

For more information, visit or call 800.388.4264 to learn more.

About Children's Hospital Boston:

Founded in 1869 as a 20-bed hospital for children, Children’s Hospital Boston has been ranked as one of the nation’s best pediatric hospitals by U.S.News & World Report for the past 21 years. Children’s is the primary pediatric teaching hospital of Harvard Medical School and the largest provider of health care to Massachusetts children. In addition to 396 pediatric and adolescent inpatient beds and 228 outpatient programs, Children’s houses the world’s largest research enterprise based at a pediatric medical center, where its discoveries benefit both children and adults.More than 1,100 scientists, including nine members of the National Academy of Sciences, 11 members of the Institute of Medicine and nine members of the Howard Hughes Medical Institute comprise Children’s research community. For more information about the hospital visit: