High Reliability Leadership Series

Over the past six months, Boston Children's Hospital has been involved in a number of activities designed to help us move towards becoming a High Reliability Organization (HRO). HROs seek to prevent failures in processes, systems and people that can lead to mistakes and accidents, some of which can have tragic consequences. Many healthcare systems are adopting concepts used by HROs like aviation and nuclear power to meet production requirements while reducing accident rates that result in patient or employee harm. You may be familiar with one HRO concept we rolled out this spring—the Daily Operations Brief, which has helped leaders at all levels gain a better shared awareness of the threats to safety on a daily basis. This is the first of many hospital-wide and unit-level high reliability interventions we will be implementing in the year ahead.

Our goal throughout this series is to provide leaders with the foundational concepts in a format that is conducive to adult learning, including pre-reading assignments and facilitated discussion during each session. Pre-reading assignments will be posted on the High Reliability website in advance of each session (weblink to follow). Additionally, each month's session will include action items that leaders will be expected to put into practice to help make reliability a reality at Boston Children's.

Group 1:
  Senior Leadership Group


  Topic Location

June 30, 2015

5:30-7 p.m.

  High Reliability 101 and Patient Harm
 Folkman Auditorium

Group 2:   Operational Leaders
  Topic Location
July 24, 2015
4-6 p.m. 
  High Reliability 101 and Patient Harm
Longwood Hall at The Inn at Longwood Medical

About the Conference

Who Should Attend?

Boston Children's Hospital Internal Staff

Course Objectives: High Reliability 101 and Patient Harm

Upon completion of this course, participants will be able to

  • Define the five principles of a high reliability organization
  • Describe the three types of events in the safety event classification pyramid


Call 617-919-3146 or email cmedepartment@childrens.harvard.edu.

CME Credits and Certificates
All CME certificates can be download from your user profile on our CME Portal.  If you need your username and password, please email the CME Department at cmedepartment@childrens.harvard.edu.

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High Reliability 101 and Patient Harm: June 30 and July 24 credits:

Boston Children's Hospital is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. Boston Children's Hospital designates the following live activities for the maximum of 2.0 AMA PRA Category 1 Credits™. Physicians should claim only the credits commensurate with the extent of their participation in the activity.

Boston Children’s Hospital is an approved provider of continuing nursing education by the American Nurses Association Massachusetts, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Nurses who complete this program will receive 2.0 continuing nursing education contact hours per session.

Steve Kreiser, CDR (USN Ret.), MBA, MSM
Senior Consultant
Healthcare Performance Improvement


Reserve your seat today!