Heart Center | Patient Resources

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Contact the Heart Center

Here at the Boston Children's Heart Center, we recognize that every patient (and heart) with a congenital cardiac defect is unique.

Whether you’re reaching out to us for an appointment or second opinion, we will work with you to develop a customized treatment plan that meets your particular needs, and we'll be here to guide you through the decision-making process. We walk every step of the way with families — before, during and after medical and surgical treatments.

A baby in the CICU

We acknowledge family members as a vital component of the care team and welcome them on the patient care units. When away from the units, family members may call any time to speak with a nurse. We also offer a variety of parent-to-parent and patient-to-patient mentoring programs, and every patient’s care plan incorporates educational resources and mental- and emotional-health support.

Outpatient procedures

For outpatient procedures, your child arrives at the hospital and can usually go home the same day.

Inpatient procedures

For inpatient procedures, your child will be admitted to the hospital a few days before his or her procedure and will be assigned a patient room on 8 East, our cardiac inpatient unit. Your child's procedure and diagnosis will determine how long the hospitalization will be. We will make every effort to keep the length of stay in the hospital as short as possible while keeping your child's health and well-being our top priority. Read our inpatient guides here:

Same-day admissions

Your child's procedure will be performed the same day you arrive at the hospital and your child will be admitted to the hospital after the procedure. Your child will not have to stay in the hospital the night before surgery. Any tests needed before the procedure will be done during a clinic visit a few days before surgery.

We notify all families ahead of time about which type of appointment they will need. Our staff will also answer any questions that may come to mind. 

For more information on any type of patient admission, please call us at 617-355-4278. 

Patient experience

After a heart surgery or other heart procedure, your child will be taken to the Cardiac Intensive Care Unit (CICU). Learning about the CICU journey in advance can help you feel more comfortable and informed about what to expect. View one of the videos below for staying with an infant or a child in the CICU.


Staying with your infant in the CICU


Staying with your child in the CICU

Financial services

If your child is being admitted to Boston Children's Hospital and you are not sure of your health insurance benefits, please call the number on the back of your insurance card, and they will give you the details of your plan.

  • Adding a new child to your insurance - If you are the insurance guarantor (the person financially responsible) for a newborn, you must add your new child's name to your insurance within 30 days of birth.
  • Elective procedures - All patients electively scheduled will be referred to the Patient Access Center (PAC) for insurance authorization. If we are unable to obtain insurance authorization, your elective admission may be postponed.
  • Long-term hospitalizations - If your child is in the hospital for more than a calendar month, your child may be entitled to SSI (Supplemental Security Income) Disability. Speak to your social worker for additional insurance opportunities.

International patients

For families residing outside of the United States, please contact Boston Children's Heart Center at +01-617-355-4278 or heart@childrens.harvard.edu.

Billing

You will receive a minimum of four bills after your child's surgery. These will be from your child's:

  • Cardiologist
  • Cardiac surgeon
  • Anesthesiologist
  • The hospital

In addition, if your child is seen by another physician from a department other than cardiovascular, you will receive a bill for those services, as well.

For questions about patient billing, call 617-355-3397.

Financial assistance

If you do not have insurance, or if you need financial assistance, call 617-355-7201.

We are grateful to have been ranked #1 on U.S. News & World Report's list of the best children's hospitals in the nation for the third year in a row, an honor we could not have achieved without the patients and families who inspire us to do our very best for them. Thanks to you, Boston Children's is a place where we can write the greatest children's stories ever told.”
- Sandra L. Fenwick, President and CEO

Boston Children's Hospital
300 Longwood Avenue, Boston, MA 02115
For Patients: 617-355-6000
For Referring Providers: 844-BCH-PEDS | 844-224-7337

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