Access to Care During the COVID-19 Outbreak

If you have questions about COVID-19 and your upcoming appointment, please call your specialty clinic. If you are a Boston Children's patient or family member and you have general questions about COVID-19 please call our COVID-19 hotline at 855-281-5730 or 617-355-4200.

Is Boston Children’s Hospital continuing to provide care during the COVID-19 outbreak?
Will all of Boston Children’s locations remain open during the COVID-19 outbreak?
Is it safe to bring my child to the hospital? How can I be sure my child will not be exposed to the coronavirus during their hospital stay?
Who can visit my child in the hospital?
What is Boston Children’s doing to screen patients, visitors, and employees?
My child’s elective procedure was cancelled. What should I do?
What is a virtual visit? Is this a good alternative to an in-person visit for my child?
What should I do if my child needs a refill on their prescription?
What should I do if I don’t feel well and think I might have COVID-19?
Why are Boston Children’s staff members wearing face masks?


Boston Children’s Hospital can confirm a patient has tested positive for COVID-19 and is in our care. We have been in close communication with all staff who are a part of this patient’s care team and are working closely with the Massachusetts Department of Public Health by following their protocol. Since mid-January, our leadership team has been meeting multiple times a week to prepare for this scenario and to ensure that all protocols are followed. We are working around the clock to ensure the safety of our patients and the entire community during this unprecedented time.