"Thank you so much for including us in your PERCS training program, "Difficult Conversations at the End of Life." It was an extraordinary opportunity to collaborate with colleagues across departments on enhancing critical communication skills. In an environment that places an enormously high premium on advancing surgical and technical standards of care, it was refreshing to devote collective intellectual energy to cultivating the other half of the medical equation -- the emotional standard of care.
Most appreciated was the manner in which your team was able to set the day's agenda and learning. In this sometimes hierarchical environment, it was a pleasure to leave one's badge at the door and allow ourselves to brainstorm and break down barriers with colleagues across departments and disciplines. These endeavors may be essential in facilitating our collective ability to provide the level of care and respect our patients demand and deserve. Thank you for a tremendous day. We look forward to follow-up training opportunities from your team."
"Thank you for a great experience yesterday. I have thought about my performances all last night and this morning. So finally, I thought that maybe I SHOULD look at the videos. As I will be doing a lot of this type of thing (difficult discussions with families) starting in July, I wanted to use this experience to learn about myself under these circumstances."
"I need to thank you profusely for giving me the opportunity to go to the PERCS course yesterday. That really was an amazing experience. These kinds of educational opportunities are really revolutionary - especially in medicine - and I think that they are tools that will be or should be mainstays for any teaching hospital. P.S. Not only were the actors incredibly real, the scenarios were emotionally draining. I felt like I needed a Valium by the end of the day."
"I had a completely different idea of what today was all about. I like the fact that people are willing to talk about death and dying. It's much needed and appreciated."
"Incredibly valuable to see different people in action, not just to hear about theory."
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