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Flower Patient-Centered Care
At Children's Hospital Boston, we understand that going to the hospital or the doctor's office can be a difficult experience. Our goal is to make it smooth as possible. That's why our focus is patient-centered care.

In pediatrics, patient-centered care is based on the understanding that the family is the child's primary source of strength and support, and the foremost expert on that child's well-being. Perspectives and participation from patients and their families are an important part of the decisions made by our healthcare providers regarding each child's care.

Patient-centered care means that the physicians, nurses and support staff take the time to listen to each patient and their family. It means educating parents about their child's condition and treatment options, supporting them emotionally, providing resources and assistance, involving the patient and family in decisions, advising based on what is best for each individual child, and continually improve the way things are done.

Patient-centered care has proven to lead to better health outcomes across medical disciplines, and to result in patients and families feeling more satisfied with their hospital and medical care experience.

At Children's Hospital Boston, we encourage parents to ask:
  • Is this the only way we can do it?
  • Is this the best way to do it for my child?
  • Are we doing it this way because it's always been done this way, or are there other ways to consider for my child's circumstance?
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