Case Management Center

Advocacy is a key component of case management practice. The primary goal of advocacy is to foster patient and family independence in managing their health care issues. Ensuring that patients and their families have knowledge and access to available services and resources is an integral part of a case managers role.

Examples of advocacy by case managers at Boston Children's Hospital include:

• Proactive identification of needs and timely referrals for health care services;
• Exploration of possible services and resources to help a patient and his/her family meet their health care needs;
• Communications with insurers to identify criteria for approvals of services and collaboration with health care providers to provide necessary certification documentation;
• Referrals for ongoing case management services available through insurance providers and/or community health care workers.