Case Management Center

Our Services

As part of our clinical case management services, we:

• Collaborate with patients, families and the health care team to promote comprehensive care for inpatients and timely access to internal health care resources and support services
• Facilitate linkage to on-site liaisons from payers, community health agencies and government agencies
• Provide case management consultation to inpatient clinicians and, on a limited basis, to clinicians in our ambulatory clinics and day surgical programs
• Coordinate discharge planning activities for hospitalized and emergency room patients. This begins upon admission and prior to admission, when necessary and possible. To promote quality discharge plans, we:
  • Assess services and/or resources that may be needed to support the family's ability to care for the child at home
  • Collaborate with patients, families and clinicians to develop plans for safe and appropriate discharges. This may include conversations with families, clinicians and community providers prior to admission to anticipate needs.
  • Coordinate referrals, as appropriate, for community health services, rehabilitation, and skilled nursing facilities.
  • Negotiate with insurers and other funding sources for coverage of services, equipment, medications and supplies necessary for post-hospitalization care
  • Initiate referrals for available case management services by payer organizations, government agencies and community providers
  • Provide information and referrals for additional community resources through such organizations as Department of Public Health, Early Intervention Programs and other support agencies.