Clinical

Case Management Center

Our Services

As part of our clinical case management services, we:

  • Collaborate with patients, families and the health care team to promote comprehensive care for inpatients and timely access to internal health care resources and support services
  • Facilitate linkage to on-site liaisons from payers, community health agencies and government agencies
  • Provide case management consultation to inpatient clinicians and, on a limited basis, to clinicians in our ambulatory clinics and day surgical programs
  • Coordinate discharge planning activities for hospitalized and emergency room patients. This begins upon admission and prior to admission, when necessary and possible. To promote quality discharge plans, we:
    • Assess services and/or resources that may be needed to support the family's ability to care for the child at home.
    • Collaborate with patients, families and clinicians to develop plans for safe and appropriate discharges. This may include conversations with families, clinicians and community providers prior to admission to anticipate needs.
    • Coordinate referrals, as appropriate, for community health services, rehabilitation, and skilled nursing facilities.
    • Negotiate with insurers and other funding sources for coverage of services, equipment, medications and supplies necessary for post-hospitalization care
    • Initiate referrals for available case management services by payer organizations, government agencies and community providers.
    • Provide information and referrals for additional community resources through such organizations as Department of Public Health, Early Intervention Programs and other support agencies.

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