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Case Management Center

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Image The Case Management Center (CMC) at Children's Hospital Boston provides a range of patient and family-centered services.

The CMC (formerly known as the Patient Care Coordination Center (PCCC)) is made up of nurse case managers and a dedicated support staff.

Our team
Our CMC team includes nurses with a variety of backgrounds, including many with advanced degrees in specialty areas such as parent-child health, public health, community health and business administration.

Most are Certified Nurse Case Managers and participate in local and national professional case management organizations. As well, our department includes several liaisons from payer organizations, community health agencies and government agencies.

Our team is divided into two groups:

  • Program-based Clinical Case Managers who provide care coordination services, including discharge planning for post-hospitalization services;
  • Centrally-based Utilization Management Case Managers who support appropriate use of and access to health care resources at Children's, including work with insurance companies to facilitate coverage of medically-necessary care.
Case management is...
..."a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet an individual's health needs, using communication and available resources to promote quality, cost-effective outcomes."
-- as defined by Commission for Case Manager Certification
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Our Mission
We strive to ensure access to medically necessary and appropriate services at Children's Hospital Boston.

We also strive to ensure that our patients & families have the necessary education, skills and community services to meet their individual health care needs when they are discharged from our hospital.

Contact Information
Location
Children's Hospital Boston
Farley 1
300 Longwood Ave.
Boston, MA 02115
Hours
8:30 am-5 pm M-F
8 am-12 pm weekends and some holidays
Phone Numbers
Discharge planning services:
617-355-6540

Utilization management services:
617-355-7188

Weekend and holiday on-call coverage:
617-355-6369 (page on-call case manager)

Fax number:
617-730-0208
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