Children's Hospital Boston is not an authorized psychiatric care site for some insurance companies. If your child is not at immediate risk for self-harm or is not a danger to others, please call us before you bring him or her to the ER.
If your child is at immediate risk for self-harm or is a danger to others, call 911 immediately.
Calling ahead
By calling us at 617-355-6369, and asking for the psychiatric clinician-on-call, you can:
- talk directly with the psychiatric clinician-on-call about your child's condition
- verify if your insurance covers psychiatric services at Children's
- potentially access crisis evaluation outside the ER, thereby avoiding a lengthy ER visit
We will never deny a child emergency psychiatry care when they come to Children's. However, once stabilized, children without insurance coverage at Children's will be referred to another hospital or psychiatric treatment facility where he or she will be covered.
Coverage
- Most insurance cards have a mental health toll-free number that you can call to verify whether Children's is in your child's provider network.
- Sometimes mental health services are not covered although your child may have medical providers at Children's.
- If you call your insurance company, they can provide valuable information about your child's mental health coverage and network.
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