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Are there special precautions we must take when visiting?
To prevent the spread of germs and catchy (communicable) diseases, such as colds, we ask that you do not touch any child but your own. Parents need to use hand sanitizer (Purell) when entering and leaving your child's room. This helps to protect your child.
Some children in the hospital need special protection from germs. Some children have germs that others can catch. In these cases, staff and visitors may have to wear gowns and gloves, and sometimes masks. This is called "precautions." Your child's nurse will explain precautions to you.
How do I make or receive personal phone calls?
Each bed space has a telephone. The direct-dial number may be shared with friends and family; parents and patients should request that friends and family members not call the room after 10 p.m. There is no charge for incoming calls.
Outgoing calls can be made through the hospital operator or by dialing:
Within local area codes 9 + 1 + area code + telephone number
Outside of local area codes (using a calling card or calling collect) 9 + 0 + area code + telephone number
There is no charge for calls to the 617, 508 and 781 area codes. Calls made outside these area codes must be made collect or charged to a telephone calling card or a third party.
Are flowers allowed on 10 South?
Due to the needs of transplant patients, flowers or plants are not allowed on the unit.
Where can I store my belongings?
You may store personal items in the bedside cabinet or closet in your child's room. There are locked safes in the rooms where you can store some belongings.
Can we order meals through room service?
Yes. A Room Service menu is located at your child's bedside.
You may also use the nutrition center/kitchen on 10 South, which is stocked with drinks and snacks for patients. A microwave and ice machine are available for use.
Food from home, labeled with your name and a date may be stored in the "patient/parent" refrigerator. Anything unlabeled will be thrown away.
There is also a cafeteria located on the first floor of the Farley building. The hours are:
Monday through Friday
6:30 to 11 a.m.
11:30 a.m. to 8:00 p.m.
Weekends and Holidays
6:30 a.m. to 11:30 a.m.
11:30 a.m. to 7 p.m.
There are several restaurants in the area as well. Au Bon Pain is located in the hospital lobby and a food court is located in the Galleria, next to the hospital.
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