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Clinical Services (Office of Clinician Support):
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Frequently Asked Questions
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Confidentiality of all parties is closely respected and information is shared only in unusual circumstances. In these circumstances, such as a threat of serious harm to self or others (including staff, patients and families), information will only be shared with those who need to be informed. Clinicians will be notified when there is a need to share information.
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All clinicians and trainees are seen on a timely basis for 1-3 sessions at no charge, with referrals to outside professionals as needed.
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Stress reduction is an important OCS goal. Consultation is provided to program directors around a wide range of concerns, from "outside the hospital" problems to the practical management of hospital matters. OCS staff is available to participate in program orientations, unit meetings and department retreats. They are also available to facilitate crisis meetings where urgent intervention is needed.
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While not formally an ombudsperson's office, the OCS does provide a similar safe forum in which to voice concerns, evaluate situations, organize thoughts, assess feelings and decide what is important according to a clinician's specific circumstances.
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Support is available seven days a week. Dr. DeMaso or one of the other OCS staff members is available through the Children's page operators at all times.
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Call Angela Mowatt, the OCS Coordinator, at 617-355-6705 or send her an email. Ms. Mowatt will make arrangements for you to meet with one of the OCS staff at a convenient time, usually within 24 hours. If preferred, clinicians should have no hesitation in directly contacting the program's director, David R. DeMaso, MD, at 617-355-6724.
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