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Home Clinical Services Emergency Medicine About us
Flower About us
The Emergency Department (ED) is the heart of the Division of Emergency Medicine at Children's Hospital Boston, and is often the first stop for families whose children are admitted to the hospital.
Our staff
Families who visit the ED are treated by a highly skilled staff that is available to assist with all of a patient's emergency medical needs, from the time they walk through the door, throughout the child's stay, and following admission or discharge. Our doctors, nurses, child life specialists and other staff members aim to provide patients with the highest quality clinical care, and to do it with compassion and professionalism.

Our innovations
In addition, Children's ED is an innovator in developing cutting-edge medical techniques and patient-service initiatives. We continually evaluate patient needs, research new methods and design best practices to advance emergency care.

Some of the initiatives that put Children's ED at the forefront of emergency services:

  • Reduced wait time. Children's has developed a parallel admissions process that has reduced the average time between arrival and seeing a physician to 32 minutes -- one of the lowest in the country.

  • Discharge follow-up. We call all patients in high-risk groups after discharge to follow-up on their condition and to answer any questions about their care.

  • Participation in a hospital-wide and national initiative to improve asthma care.

  • Bedside testing. Physicians have the ability to conduct a number of lab and ultrasound tests right in the exam room, allowing patients to remain comfortably in one place and saving time waiting for results to come back before making a diagnosis and beginning treatment.

  • 3C Campaign. Children's ED is piloting the "Concise, Clear Communication" program to provide families with techniques to help them ask the appropriate questions to get the answers they need about their child's care.

  • Unified care and computerized charting. These initiatives allow nurses and doctors to more easily share data regarding patients, improving communication between staff and ensuring that patients won't have to repeat information with each caregiver they see.

  • Pediatric Emergency Care Applied Research Network. Children's is part of a nationwide, multi-institution effort to study patterns of illness and injury, and best practices for carign for patients with rare or infrequently seen conditions.

  • Leader rounding. Nursing leaders regularly check in with patients in the ED to make sure patients are comfortable, facilitate communication and update them on the status of their care.

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