The following letter was sent to Dan Nigrin and Elizabeth Bitner in Information Services from Myra Fox, director of Child Life Services.

Dear Dan and Beth,

Vegas Richemond

I was absolutely frantic today because I noticed that one of my folders labeled Child Life documents was missing from my folder list. I called the Help Desk and Vegas Richemond answered the phone.

He knew I was frantic from the tone of my voice and helped me through it and called another one of your department's employees for help and re-established my folder.

I cannot tell you how grateful I am and how calm and helpful he was. This was an example of Exceptional Care, Exceptional Service beyond belief, as I just could not believe I lost the folders.

I do not know how long Vegas has worked at Children's, but I have thanked him and I hope you will convey thanks as well. This is just another example of the exceptional service you provide and today really topped it.

Myra Fox
Director, Child Life Services